Cannot see on going call `Join` banner in a given Teams channel(v2.0)

[srikanth2042]

Steps to reproduce

There is a bug in Teams/Channels 2.0 with the on going call, it shows that call has ended even though there is call going on within that channel.

Expected behavior

It should show us the banner to join the on going call.

Actual behavior

Teams/Channels 2.0 not showing the banner to the call Join call instead showing call has ended.

Error details

Desktop App is running on:

[microsoft-github-policy-service[bot]]

Hi srikanth2042! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

[srikanth2042]

My co-workers reported that they don't even see the Join option at all in the thread where the call is currently going on even if they scroll back in history when they open the Teams Web app(not desktop) which is more concerning issue. Web App is running on:

[Prasad-MSFT]

We are mainly responsible for Microsoft Teams app development related issues.

For Microsoft Teams product issues/failures your tenant Admin can reach out to Microsoft 365 Product Support.

For general questions about Microsoft Teams please post your question on Microsoft Teams Community.

[srikanth2042]

@Prasad-MSFT was this bug only isolated to our organization tenant? We started seeing this bug from 15th Mar 2024 onwards, I suspect one of the recent change that was released on that specific day broke the functionality. And how do we confirm that this bug is restricted only to our tenant?

[Prasad-MSFT]

@srikanth2042 - We recommend you reach out to Microsoft 365 Product Support.