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MicrosoftDocs / msteams-docs

Source for the Microsoft Teams developer platform documentation.
https://aka.ms/teamsdev
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Not receiving notifications on Teams iOS for a published app #11000

Open diogoribeiro23 opened 2 months ago

diogoribeiro23 commented 2 months ago

Steps to reproduce

I have a published app in the Marketplace (via Microsoft Partner Center) and for Desktop (macOS included) and Android the app generates notifications correctly that show up as expected in the Activity tab but for Teams iOS I don't get any notifications at all.

At first I thought that they weren't working because I didn't have the Apple Team ID associated with my account, so I associated it and republished the app but still nothing.

I also tried to add the app as a local custom app instead and then I started receiving the notifications correctly but the deeplinks would send me to the install page for the published app instead of opening the custom app I had installed.

With this last test, I would assume that there is something missing related with the published app, since the app I added locally as a custom app is exactly the same package and it works.

Do you have any idea on why this is happening? I have been stuck with this for weeks now.

Expected behavior

I expect for the Teams app to receive the notifications (Activity tab) related to my published app on iOS in the same way it receives those notifications on Desktop or Android.

Actual behavior

On Teams iOS (only) there are no notifications being shown in the Activity tab. Just when the app installed is the published one, if it is added as a local custom app, it works as intended.

Error details

No response

ChetanSharma-msft commented 2 months ago

@diogoribeiro23 - Thanks for raising your query. We will look into it and let you know the updates.

Nivedipa-MSFT commented 2 months ago

@diogoribeiro23 - Could you please share the deployed manifest and also repro video to investigate further?

diogoribeiro23 commented 2 months ago

@Nivedipa-MSFT Do you have an email where I can send these to?

Nivedipa-MSFT commented 2 months ago

@diogoribeiro23 - You can send mail to microsoftteamsdev@microsoft.com

diogoribeiro23 commented 2 months ago

@Nivedipa-MSFT Done! :)

Nivedipa-MSFT commented 2 months ago

@diogoribeiro23 - We are currently testing this out and will update you soon.

diogoribeiro23 commented 1 month ago

@Nivedipa-MSFT any news on this?

Nivedipa-MSFT commented 1 month ago

@diogoribeiro23 - Sorry for the delay. We have tested this at our end. But we are not getting filter options on desktop teams client. image

We have tested this on Teams desktop client version 24137.2216.2931.2440.

Could you please share your Teams desktop version, iOS version and iOS Teams version?

diogoribeiro23 commented 1 month ago

@Nivedipa-MSFT - I am not sure I understand what you mean by "not getting filter options" (the relation with the reported issue).

Here are all the versions requested: Teams Desktop: 24152.405.2925.6762 iOS: 17.5.1 iOS Teams: 6.10.1 (Build 6.10.77.2024102601/0601)

Nivedipa-MSFT commented 1 month ago

@diogoribeiro23 - We are testing this out, facing some issue. We will let you know once we have any updates. Thanks.

diogoribeiro23 commented 1 month ago

@Nivedipa-MSFT - Is there any update on this? (as it is affecting our production environment)

Nivedipa-MSFT commented 1 month ago

@diogoribeiro23 - We have tested this on IOS version 17.5.1 and below Teams version but we are getting notifications at our end.

image

image

diogoribeiro23 commented 1 month ago

@Nivedipa-MSFT - Is this a published app in the Marketplace (via Microsoft Partner Center)? Because as I said in the 'Steps to Reproduce', I get the notifications if I add the published package as a local custom app (added directly via zip package).

diogoribeiro23 commented 1 day ago

@Nivedipa-MSFT - Any updates? This is still affecting our production environment and people with Teams on iOS don't receive notifications for our published app.