microsoftTeams.authentication.authenticate opens a new browser window instead of the Teams app popup

[KaratLee]

Only one customer opens a new browser, and other customers pop up pop-up boxes on the Teams app. Does the Teams app have special configuration items? Such as MS teams VDI.

sdk version: @microsoft/teams-js@1.8.0

[ghost]

Hi KaratLee! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

[sayali-MSFT]

@KaratLee - Thanks for reporting your issue. We will check this at our end and will get back to you.

[sayali-MSFT]

@KaratLee -We have tested the app and it is working fine from our end.

We are also trying with the below sample- https://github.com/OfficeDev/Microsoft-Teams-Samples/tree/main/samples/app-complete-auth/csharp/AppCompleteAuth

Could you please try it once?

Microsoft Teams Version 1.6.00.9979 (64-bit

Web- https://user-images.githubusercontent.com/93527375/232462313-4e50eed7-fcda-4e84-b888-af66fc9d411a.mp4

Desktop- https://user-images.githubusercontent.com/93527375/232462322-6a9639ea-5fce-412b-9016-9ad11a80a90c.mp4

https://user-images.githubusercontent.com/93527375/232465365-7a0ecb40-aa6c-48a2-97a3-de1bab8e747c.mp4

[ghost]

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 3 days. It will be closed if no further activity occurs within 3 days of this comment.

[KaratLee]

@sayali-MSFT Thank you for following this issue. I know that there will be successful scenarios, and many of our customers have successfully woken up the pop-up window in the Teams app instead of waking up the browser, but there is still a customer who can only wake up the browser. What I want to ask is whether there are other configurations that cause the customer to Unable to wake up the pop-up box can only wake up the browser, such as Teams Setting -> 'File open preference' or MS teams VDI

[sayali-MSFT]

@KaratLee - We are checking it internally and get back to you once we get any update.

[KaratLee]

@sayali-MSFT The customer said that, it looks like the issue is happening when 'new meeting expereience' is enabled on Teams VDI client, can you help check this. Thanks!

[sayali-MSFT]

@KaratLee -Can you please confirm once what version of the Teams Desktop Client the impacted customer(s) are using? Versions older than 1.6.00.6754 had a known issue that was fixed. Could you please confirm, if they are still seeing the problem on Teams v1.6.00.6754 and newer.

[KaratLee]

@sayali-MSFT The customer said they used 1.6.00.6754 (64-bit) to test and the issue persist.

[sayali-MSFT]

@KaratLee - We are informing the engineering team, they are working on it. we will let you know once we get any update.

[sayali-MSFT]

@KaratLee -Engineering team is able to repro the issue and investigate on this issue. We will let you know once we get any update.

[KaratLee]

@sayali-MSFT Hi sayali, how is this going?

[sayali-MSFT]

@KaratLee -Issue has been fixed in internal rings. We will let you know once we get update about the fix publicly being rolled out.

[DPrince87]

We have this same issue - seems to only happen inside of our VDI environment. The authentication window never loads and is pushed to open a browser window rather than the team's popup. Is it possible one of the VDI optimization settings is interfering with this?

[vitaliishandra]

We have also faced with this issue in VDI. The customer is using Teams desktop version 1.6.00.11166 (64-bit). Citrix HDX Optimized. @sayali-MSFT please let us know in case of any updates Thank you!

[sayali-MSFT]

@vitaliishandra -We are actively checking the status of fix release with engineering team and let you know the updates, if we have any.

[maximizeIT]

@sayali-MSFT Are there any updates on this? 3 customers of ours are using Teams desktop version 1.6.00.11166 within Citrix (with HDX optimized) as well. The browser pop-up opens instead of the Teams pop-up. Any update on this is highly appreciated! Thank you in advance.

[sayali-MSFT]

@maximizeIT ,@vitaliishandra,@KaratLee -Bug is resolved. Could you please check it once and confirm the same? Microsoft Teams Version -1.6.00.18681