MicrosoftLearning / MB-230-Dynamics365forCustomerService

MB-230 Dynamics 365 Customer Service

https://microsoftlearning.github.io/MB-230-Dynamics365forCustomerService/

MIT License

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Updated MB-230 Labs for modules 1 to 3 #14

Closed julians1966 closed 3 years ago

julians1966 commented 3 years ago

Module: 1-8

Labs

Changes proposed in this pull request:

Updated to match new course structure with additional labs, exercises and tasks
Corrected the environment name in the validation lab
Case Management including new labs for record creation and case routing
Entitlements and new lab for SLAs
Knowledge management
New lab for Customer Voice survey
Service scheduling
New labs for Customer Service workspace and App profile manager
Replacement lab for Customer Service Insights