Practice lab 5 - Entitlements and SLAs - missing instructions

[chaast]

Lab: 05

Exercise: 04

Task: 05

Step: 06

Description of issue

• When you select the SLA tab, you should see the case response by sla kpi in the grid. but this is not the case

Repro steps:

1. To fix the issue, please include an instruction on step 5 to go to the Details tab and set the case type to Problem.

[anjenni]

Thank you, these steps have been retested and updated. Thanks for logging this.