Previous lab data not cleared down

[julians1966]

The lab environment contained large amounts of data from previous Dynamics 365 courses

It took me several hours to clear down the data which must be deleted in a defined order due to dependencies and cascade behaviours in between the Dynamics 365 tables

Environment: WWLCLOUDCE000133

This is the order to clear the tables:

• Booking Timestamp
• Booking Journal
• Geofence
• Geofence events
• Schedule Boards (except for Initial dashboard)
• Bookable Resource Bookings
• Booking Notification Codes
• Resource Requirements
• Requirement Groups
• Requirement Group Templates
• Requirement Resource Preferences
• Requirements Priorities
• Bookable Resource Groups
• Proficiency models
• Work Hours Templates
• Work Orders
• Time Entries
• Agreements
• Customer Assets
• Customer Asset Categories
• Functional Locations
• Invoices
• Orders
• Quotes
• Opportunities
• Purchase Order Products
• Purchase Orders
• RTVs
• RMA Receipts
• RMAs
• Inventory Adjustment Products
• Inventory Adjustments
• Inventory Transfers
• Product Inventory
• Inventory Journals
• Warehouses (except for Main)
• Territories
• Tax Codes
• Payments Terms
• Incident Types
• Work Order Types
• Work Order Substatuses
• Resolutions
• Service Task Types
• Inspection Templates (Deactivate if published)
• Field Service Price List Item
• Price List Item
• Product
• Price List
• Discount List
• Unit Groups (except Default Unit and Distance Units of Measure for Resource and Asset Location Management)
• Service Activities
• Services
• Time Group Detail
• Fulfilment Preferences
• Facilities/Equipment
• Bookable Resources
• Bookable Resource Categories
• Requirement Characteristics
• Characteristics
• Organizational Units
• Business Closures
• Routing Rules Sets (Deactivate first)
• Record creation and update rules (Deactivate first)
• Entitlements (Deactivate first)
• Entitlement Templates
• Service Level Agreements (Deactivate first)
• SLA KPIs (Deactivate first)
• Holiday Schedules
• Customer Service Calendars
• Application tabs (not created by SYSTEM)
• Session Templates (not created by SYSTEM)
• Agent Scripts
• Agent experience profiles (except for 3 locked profile)
• Cases
• Contacts
• Accounts
• Basic Queues (not created by System and owner does not begin with # and name does not begin with <)

[bpmoring]

Thanks for bringing this up Julian. I have brought this up to the team to identify how to make this a better experience.