Issue with Microsoft Translator tool

[zarinaalimbekova]

Hello. I am not able to use Microsoft Translator tool on my laptop. I am getting the below message (refer to attachment). could you please advise

[chriswendt1]

I have not seen this error "The remote certificate is invalid because of errors in the certificate chain: PartialChain". I am only speculating: 1) Don't use the "global" region. The Document Translation service requires a region other than "global". Adjust your subscription as well as the settings in the app. 2) Are you using VPN (private network)? If so, make sure both endpoints and the storage location are covered in your private network.

Let us know how you fixed it.

[chriswendt1]

Did you find a fix?

[zarinaalimbekova]

Hello

I have not fixed it because I am not sure how to do this. I would be good to have a call and if you can help me to fix it?

Regards, Zarina

From: Chris Wendt @.> Sent: Wednesday, February 15, 2023 7:33 PM To: MicrosoftTranslator/DocumentTranslation @.> Cc: Alimbekova, Zarina (Allianz Partners MEA) @.>; Author @.> Subject: [EXT] Re: [MicrosoftTranslator/DocumentTranslation] Issue with Microsoft Translator tool (Issue #109)

Did you find a fix?

— Reply to this email directly, view it on GitHubhttps://github.com/MicrosoftTranslator/DocumentTranslation/issues/109#issuecomment-1431556733, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A54JEN5Z2LX2DZP7P6MPGBTWXTZMRANCNFSM6AAAAAAU3FBSTM. You are receiving this because you authored the thread.Message ID: @.**@.>>

[chriswendt1]

I am not sure whether this really is the problem, but I would try it: Your screenshot shows that you have set "global" as your region. That is not a valid region for document translation. If your Azure Translator resource really is in global, create a new one in a region other than global.

[chriswendt1]

You can contact me on LinkedIn if you like to set up a call.