In latest version getting error while translating document

[HarshadPatel1988]

Hi Team,

I was testing the new version for API V3 and Custom Translator Feature. In both cases, with only API key and with Category ID, I am getting following error. Is there something else that I need to setup before using?

Can you please look into this?

[SaBaLoc]

Hi Team, @HarshadPatel1988, I get exactly the same error. Would be great to know why this keeps happening. Thanks!

[chriswendt1]

Did you try version 2.0.1? I had added some retry logic.

I did notice some unrecoverable errors (error 503) using Custom Translator customized systems. I Believe it is content-related - the systems fails with certain content. If you can share the failing document with me, that'd be great. If not, that's OK, I'll be debugging with the one document I have.

[SaBaLoc]

Thanks a lot @chriswendt1 ! I am afraid I cannot share my document because of my company's privacy policies. In my case, it seemed to randomly work with some files while not with others, don't think it is content-related, though. I thought first it is due to file naming or size, but I excluded this too. Also, the error occurs also when not using any category ID, so that must be a problem with the tool itself. I did download newest version 2.0.1 yesterday and have had problems since then. Everything went well with previous version (for Translator Text v2 and supporting Hub IDs).

[chriswendt1]

OK, thanks. I must have introduced the problem you are seeing then with version 2.01. I'll have a look later today. Can you see whether the failure happens always with the same document or set of documents in each try, and not in others?

[SaBaLoc]

Thanks a lot @chriswendt1 . For now it works or doesn't work always with the same files.

[chriswendt1]

OK, thanks. Can you try the following for me: You will have a file that is partially translated to the target language. Can you take the untranslated section, save it in a new file of the same format, and try again, see if that fails or succeeds?

[SaBaLoc]

Hi @chriswendt1 , sure. I took the partially translated file, saved the untranslated parts to a new document (I am using Word), then re-ran it through Custom Translator and had again a partially translated document. I saved again only the untranslated parts to another new document, re-ran it through Custom Translator and this time it couldn't translate any new part. I am using EN-IT language pair, financial/legal content (not sure if this info helps). Thanks, Sara

[verenz]

I am having the same error. It referred to "code:40005 the text field is required"

[chriswendt1]

Fixed in version 2.0.3.