Extention does not seem to work? What should I do?

[alexnb98]

Hey, thanks a lot for writing this extension, it is exactly what I've been missing all this time. I really would like to use it, but after adding my access code I get these errors. Is there anything I should do to get access. I created an access token with the read_api.

I would really like to use it and would love to support you, if there is any way to donate. Thanks!

[Mikescops]

Hello @alexnb98 ,

As i see you're using a Chrome-like browser with the version 2.1.1 of the extension. I did a try on gitlab.com with my own account and could not reproduce the issue.

To debug this further I'll need more information:

• what browser are you using?
• what kind of network are you using? vpn? enterprise network?

That said I have an intuition, can you try to remove the / at the end of the host address? and use https://gitlab.com? If that works, I'll make sure in the code that we handle nicely both case.

Concerning being a sponsor, it's much appreciated, so far I have applied to GitHub sponsor program but it's not approved yet!

[alexnb98]

Hello, @Mikescops. Thanks for the quick reply. I'm using chrome with the lasted update.

I do use a VPN (CyberGhost) because I'm currently working from Malaysia. But, I have tried connecting to other servers. Also deactivating it and using my hotels wifi. Lastly also switching to my phone connection. In all cases, it does not work. I used a similar extension and there it worked right away, but I like your extension more.

I also removed the / but unfortunately changed nothing.

Is there anything else I should try?

[Mikescops]

Ok, so we'll have to debug this together.

For now what I recommend is to inspect what is happening on the console and on the network.

For this head to the Extension settings and click on "inspect views: service worker" :

Then a capture of both tabs network and console:

Even better if you are okay you can share the full log file with me by exporting it by clicking on this button:

[alexnb98]

Unfortunately, I cannot share the entire .har file with you, because actually most of the requests are successful and contain sensitive company information.

But I can share some screenshots with you, hopefully, this helps.

It seems odd to me, that if one request failed, I see this error message in all tabs.

[alexnb98]

Hey, I solved the issue. The thing was that I don't use the "todo" feature. So, I had like 2k todos. Since, I saw that only that request was failing, I "marked all todos as done" and then the request succeeded! Nice, now I can use your amazing extension. Thanks for the fast help!

[Mikescops]

If I may I'll reopen the issue so I can keep track of two things:

• having a trailing slash in the domain cause a "fail to fetch" issue
• potentially a request could timeout, it shouldn't block the rest of the extension and be more explicit

[Nezteb]

Can confirm that having a trailing slash in the domain name causes the "Could not connect" error. Removing it fixes things. 👍