☎️ feature: support tickets for user feedback

[13x54n]

Description: Implement a notification system for the ticketing workflow to improve communication between users and the support team. This feature will automate notifications for ticket creation, assignment, and resolution to ensure timely updates.

Requirements:

1. User Ticket Creation: When a user raises a support ticket:

   • Automatically send a confirmation email to the user acknowledging the ticket has been raised.
   • Notify the admin team via email that a new ticket has been submitted.

2. Ticket Assignment:

   • Enable the admin to assign a team member to handle the ticket.
   • Upon assignment, notify the assigned team member by email with ticket details.

3. Ticket Resolution:

   • Once the assigned team member marks the ticket as resolved, send a closure email to the user notifying them that their ticket has been resolved.

Additional Notes:

• Email templates should be customizable for user-friendly notifications.
• This feature aims to enhance response times and improve transparency in the support process.