Open vevetron opened 1 week ago
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commented
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emmambd
commented
1 week ago Hi @vevetron - thanks for flagging this! We tested this and saw this notice from the Granicus website in our logs:
Access Denied You don't have permission to access "http://www.cityofcalabasas.com/home/showpublisheddocument/31620/638611519891730000" on this server. Reference #18.9369dc17.1725907184.2f7ad1eb https://errors.edgesuite.net/18.9369dc17.1725907184.2f7ad1eb
We suspect this may because our user agent is blocked by the website. The user agent we provide is shared here.
We'd suggest troubleshooting this on the Granicus website to verify if this is the issue.
Let us know if there's anything else we can do to support with this problem.
vevetron
commented
1 week ago We saw something similar since we made requests from Google Cloud. Options:
Ask Granicus to whitelist the MobilityData ips if they are stable.
Ask Grancius for a custom user agent code that gets through their firewall
Granicus might make you get the transit agency to say "It's okay not to block MobilityData" which can be difficult.
Describe the bug
Attempts to validated: Calabasas but get "Error Processing Report".
I don't see anything in the inspection that suggests an error.
But I think what could be happening, Granicus probably blocks requests from cloud servers. So we put in the url, mobility-data server puts in a request for the file, it gets blocked, and we get an error.
It's okay if you download the file and upload it directly.
Steps/Code to Reproduce
Go here: https://gtfs-validator.mobilitydata.org/
Put in this url: Calabasas to "Load from a URL"
Expected Results
Should process the gtfs
Actual Results
"Error Processing Result"
Screenshots
No response
Files used
No response
Validator version
Can't tell - 9/9/2024 version
Operating system
Windows - Chrome
Java version
No response
Additional notes
No response