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MosaicManufacturing / canvas-issues

Bug reports and feature requests for Canvas
https://canvas3d.io
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Octoprint Hub showing as offline in Canvas3D #216

Open Webfeger opened 3 years ago

Webfeger commented 3 years ago

Describe the bug Octoprint hub is showing as offline in Canvas3D but Canvas Plugin is working and device is linked and connected to canvas account

To Reproduce Steps to reproduce the behavior:

  1. Open canvased.io
  2. Select Devices in left menu
  3. Octoprint hub is showing as offline with orange icon

This issue occurs in Octoprint 1.5.3 and 1.6.1

mosaicmradul commented 3 years ago

Hi @Webfeger.

The latest Canvas Plugin build (3.0.3) has a 'Reset Canvas Data' button inside the Canvas Settings menu.

Resetting your canvas data will prompt you to restart OctoPrint.

Could you please try this and let us know if this issue persists.

image

Webfeger commented 3 years ago

Hello, i did install the new plugin and follow the steps from your last post. After them i tried to add the octoprint to canvas. But it will still shown as offline:

Canvas1 canvas2 canvas3

dcsublime commented 3 years ago

I opened an email ticket with support and am just seeing this. I too have the same issue and have also tried the 'Reset Canvas Data" per support request. I am still experiencing the issue as well. Has this been resolved or anything else I can try?