MosaicManufacturing / canvas-issues

Bug reports and feature requests for Canvas
https://canvas3d.io
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Unable to Slice | "Preparing to Slice" in perpetuity. #223

Open David-Everlasting-Media opened 3 years ago

David-Everlasting-Media commented 3 years ago

Describe the bug I've sliced a similar object a number of tums. Last night I attempted to slice the 3rd or 4th iteration and now I cannot slice the file anymore. I went to another file which sliced fine the day before, and it will not slice either.

So I switched computers switched browsers used incognito mode cleared my cookies I still can't slice anything using Canvas3d.io

To Reproduce Grab any 2 models to make a multi-mat print attempt to slice. Wait for 24 hours for the file to still not have sliced.

Expected behavior A sliced file with an option to download.

Screenshots https://cdn.discordapp.com/attachments/850206126666285087/877175319340142652/canvasreeeee.gif

Operating System (please complete the following information): OS: Win 10 Pro 64 Browser: Chrome / latest ver

Additional context Add any other context about the problem here.

David-Everlasting-Media commented 3 years ago

I've also tried creating additional projects. Now getting "this account is already slicing a project". And if I go back to the original it says "this project is already being sliced".

I'm at a stalemate here folks.

I also went into the settings and logged out all devices and manually logged back into Canvas3d.io and still, same thing.