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MosaicManufacturing / canvas-issues

Bug reports and feature requests for Canvas
https://canvas3d.io
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unable to change printing material #281

Open supplyandsupport opened 1 month ago

supplyandsupport commented 1 month ago

I have downloaded STL projects and when I process them in Canvas , I cant seem to change the print media from lets say, ABS to PLA, if I drag the PLA to the model, then when I go to print, it has both ABS and PLA being printed at the same time, its like the ABS is hard coded into the STL file, how can I clear the ABS and choose my own printing material?

brandonbloch commented 1 month ago

Hi @supplyandsupport, sorry to hear you're running into issues when slicing. Based on your description, a few questions come to mind:

Would you be willing to share your project either here or to support@mosaicmfg.com? This would help us figure out the issue you're running into more quickly. Otherwise, would you mind including a screenshot of the print preview and summary view?

Cheers, Brandon

supplyandsupport commented 1 month ago

I have downloaded a file from thingiverse and was trying to print in PLA, it seemed to be setup to be printed in ABS. I am using a Mosaic Element printer. I want to print the item in PLA not ABS, so I try by dragging the PLA onto the model, but then it will only add the PLA, not replace ABS, so how can I change the material from ABS to PLA for this model? materials error message

brandonbloch commented 1 month ago

Thanks for the additional info – based on this, I'd expect that this is related to support settings for the project. If you open project settings in the top-right of the UI, do you have supports and/or interfaces enabled and configured to use Input 1? This is the default for Element profiles:

Screenshot 2024-09-20 at 11 42 05 AM

If that's the case, there are a few possible ways to resolve this:

Let me know if that helps!

supplyandsupport commented 1 month ago

That did not work, I this project does not have supports, and it seems that ABS is hardcoded into the file, so thank you for trying

From: Brandon Bloch @.> Sent: Friday, September 20, 2024 11:45 AM To: MosaicManufacturing/canvas-issues @.> Cc: supplyandsupport @.>; Mention @.> Subject: Re: [MosaicManufacturing/canvas-issues] unable to change printing material (Issue #281)

Thanks for the additional info – based on this, I'd expect that this is related to support settings for the project. If you open project settings in the top-right of the UI, do you have supports and/or interfaces enabled and configured to use Input 1? This is the default for Element profiles:

Screenshot.2024-09-20.at.11.42.05.AM.png (view on web)https://github.com/user-attachments/assets/4abaac87-3b80-49a9-991b-e9346fe35195

If that's the case, there are a few possible ways to resolve this:

Let me know if that helps!

— Reply to this email directly, view it on GitHubhttps://github.com/MosaicManufacturing/canvas-issues/issues/281#issuecomment-2364022398, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BLNN3X2L7AK5GYH3UAGAYELZXQ7IVAVCNFSM6AAAAABOP7STJWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRUGAZDEMZZHA. You are receiving this because you were mentioned.Message ID: @.***>

brandonbloch commented 1 month ago

@supplyandsupport models don't contain direct references to material data; this should be based only on any assigned materials (including paint data, if the model is painted). Would you be able to provide a share link for this project so we can investigate further? You can either post it here, or if you prefer to keep it private, you can send it to support@mosaicmfg.com

brandonbloch commented 1 month ago

Do you have a raft enabled on the project?