TV3play "Swedish" Subtitles dropping out. Openelec Raspberry pi

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When watching: 16 and still counting. on TV3play the subtitles work a little 
while then it suddenly drops out, and continues after a few seconds. That goes 
on for the whole episode. I´ve checked if it is the same problem on other 
shows and it is. It seems like it is always on the same spot if you restart the 
clip/stream.

Openelec - Raspberry Pi ARM 3.1.5

XoT-UzG 3.3.6.v3

Original issue reported on code.google.com by Quanz...@gmail.com on 7 Aug 2013 at 3:47

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Could you please attach an uzg(plugin).log that was saved after you played an 
item that has this issue?

Original comment by basrie...@gmail.com on 7 Aug 2013 at 7:10

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I have notice the same behavior on Kanal9.se. The text will disappear for 5-10 
seconds and then come back again and then work for several minutes and then 
disappear again. I have never reported this because i believed it was my XBMC 
Alpha 3 i'm running. I never found a pattern like the above users did.

Original comment by jagflash...@gmail.com on 8 Aug 2013 at 12:10

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Did somebody verify if those subtitles work fine playing from the website? 

Original comment by basrie...@gmail.com on 8 Aug 2013 at 5:13

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I never watch Viasat channels (in my browser). Too much commercials :( so the 
answer is no for me.

Original comment by jagflash...@gmail.com on 8 Aug 2013 at 7:24

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There seems to be a bug in the subtitle conversion. Let me try and fix this.

Original comment by basrie...@gmail.com on 8 Aug 2013 at 7:53

• Changed state: Started

[GoogleCodeExporter]

Please try this new subtitlehelper.py (it's located in resources/libs/helpers). 
It should fix your issues. Please let me know.

Original comment by basrie...@gmail.com on 8 Aug 2013 at 8:09

Attachments:

• subtitlehelper.py

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I'm testing it now on "16 kids and counting" and i get 4 rows of text instead 
of 2...and sometime 3 rows.. It should never been more than 2 rows and i now 
see the subtitle is gone and when it get back it's out of sync :(

Original comment by jagflash...@gmail.com on 8 Aug 2013 at 8:23

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[deleted comment]

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That is actually as they provide them:

    <Subtitle SpotNumber="10" TimeIn="00:00:33:060" TimeOut="00:00:38:230" FadeUpTime="20" FadeDownTime="20">
      <Text Direction="horizontal" HAlign="center" HPosition="0.0" VAlign="bottom" VPosition="30.0">Från förlossning till bröllop,</Text>
      <Text Direction="horizontal" HAlign="center" HPosition="0.0" VAlign="bottom" VPosition="22.0">från</Text>
      <Text Direction="horizontal" HAlign="center" HPosition="0.0" VAlign="bottom" VPosition="14.0">dop till firanden och</Text>
      <Text Direction="horizontal" HAlign="center" HPosition="0.0" VAlign="bottom" VPosition="6.0">vardagsliv.</Text>
    </Subtitle>

So I can't do anything about that. Also keep in mind that I cache the 
subtitles. So you need to delete userdata\addon_data\net.rieter.xot\cache\*.srt 
before testing.

Original comment by basrie...@gmail.com on 8 Aug 2013 at 8:47

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I can't watch any of the streams, so if there are sync issues or missing 
subtitles, please give me the timestamp within the video (and perhaps check 
yourself if they are in the srt file, clear the cache before testing so you 
know what file to check).

Original comment by basrie...@gmail.com on 8 Aug 2013 at 8:49

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[deleted comment]

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Seriously? I did just past the XML that TV3 returns and it has 4 lines. 

In the old code, all the subs with 2+ lines were missing! They have 3 and 4 
lines and they are there to stay.

Original comment by basrie...@gmail.com on 8 Aug 2013 at 8:56

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I did a check on the web page and yes they did have 3 and even 4 rows. It's not 
your fault. Then it seems to work now.

Original comment by jagflash...@gmail.com on 8 Aug 2013 at 8:59

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I was typing when you post the other one so i saw it after i posted mine.

Original comment by jagflash...@gmail.com on 8 Aug 2013 at 9:00

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ok, np then.

Original comment by basrie...@gmail.com on 8 Aug 2013 at 9:04

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Do I have to create the resources/libs/helpers directory or should it be in the 
root?
I can't find it anywhere on the root, sorry for a dumb question I'm just 2 
weeks into this system.

Original comment by Quanz...@gmail.com on 9 Aug 2013 at 9:17

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it should be in addons/net.rieter.xot/resources/libs/helpers/. That is in the 
XOT main add-on folder.

Original comment by basrie...@gmail.com on 9 Aug 2013 at 6:41

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It Works NOW thank you Guys!

Original comment by Quanz...@gmail.com on 9 Aug 2013 at 9:38

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I will prepare an update for this.

Original comment by basrie...@gmail.com on 14 Aug 2013 at 2:13

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I released an update for this. It's the first time I use the internal library 
update feature of XOT-Uzg.v3. If all is well, after the update and the first 
run you will end up with a file called 
"resources/libs/helpers/subtitlehelper.py-3.3.6.1" and it should have the same 
content as the "resources/libs/helpers/subtitlehelper.py" file.

Please let me know if this is working for you all and that those two files 
exist.

Original comment by basrie...@gmail.com on 14 Aug 2013 at 6:32

• Changed state: Fixed

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I have both files and they are identical.

Original comment by jagflash...@gmail.com on 14 Aug 2013 at 7:05

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ok, thanks!

Original comment by basrie...@gmail.com on 14 Aug 2013 at 7:30

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A new release is available XOT-Uzg.v3.3.7 which has a fix included.

Original comment by basrie...@gmail.com on 20 Oct 2013 at 7:06

• Changed state: Done