Safety: Evaluate off-the-shelf tools for user reviews/ratings

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Safety: Evaluate off-the-shelf tools for user reviews/ratings #1040

Closed hannahkane closed 7 years ago

hannahkane commented 7 years ago

Let's research and evaluate off-the-shelf tools we can integrate into the Buyer's Guide to allow users to add their subjective comments via reviews and/or ratings.

Perhaps we could consider a few options, and weigh the pros and cons as they relate to:

Product design (e.g. features, usability, mobile-friendliness)
Tech specs (e.g. ease of integration, security and vendor review)
Cost
Values (e.g. open source—ideal, but I suspect we're highly unlikely to find something)

hannahkane commented 7 years ago

@caltrider @tlasadea @lovegushwa @beccaklam @natalieworth @ScottDowne - do these seem like the right things to be evaluating? What would you add?

hannahkane commented 7 years ago

Some tools to look at:

Yotpo
- Coral Project's Ask
- Get Satisfaction
- Typeform

Please add others

caltrider commented 7 years ago

Thank you for leading this @hannahkane. It would be amazing to be able to use the Coral Project's tools, wouldn't it. Would save on security reviews and things like that. Could we set up a time next week to meet and work through these and pick the best solution to start moving forward?

hannahkane commented 7 years ago

Send an invite.

hannahkane commented 7 years ago

Sorry, I meant that I just sent an invite. It wasn't an imperative. :)

tlasadea commented 7 years ago

Hmm - I hope this is the right place to voice these, but I have concerns about this approach, largely:

Asking people to review products on sites where they don't purchase them isn't user behaviour. This occurs usually where people buy the products
Previous experiences tells me it will be difficult to get cut through with this approach during the holiday period (it's really just too big of an ask)
It perhaps makes more sense for me for this to be pre-populated when the BG launches, ideally from the Network (and influencers?) so the gen. public have things to read while making purchase decisions.

hannahkane commented 7 years ago

Closing, per earlier discussion with @caltrider and @tlasadea. In lieu of this, will open a ticket about allowing users to leave comments/questions on product pages.