taisdesouzalessa
commented
3 years ago After chatting with UserZoom we think UserTesting.com may be a better approach.
Reasons: • UserZoom and UserZoom Go are different things. UserZoom offers the other features we were looking for like click testing and card sorting but UserZoom Go doesn't. The only thing they offer is moderated and unmoderated user studies (similar to UserTesting.com). • The starting point for UserZoom is higher than we can afford. • The lowest price they can do is the one you highlighted (UserZoom Go, $500/month / 6K per year). This price doesn't include recruiting (which is a feature we need because we don't want to do manual recruiting). The cost is $15/person. Assuming we do 2 studies/month with 10 users, we are looking at an extra cost of 3.6K/month.
I was looking into the "Experience" plan of UserZoom Go and they don't offer 2 things I found quite useful from UserTesting.com - Create highlight reels and Get video transcriptions. Those save a lot of time on analysis.
Based on the information we have from Raja, the cost of an extra seat with UserTesting.com is closer to what we would have from UserZoom (and I imagine that would come with the recruiting included).
So based on this info (with the dependency to check with Raja if MoFo can have a seat within Moco and if recruiting is included) it seems the cost/benefit of UserTesting.com is higher than UserZoom.com. Because we can take advantage of the features MoCo have purchased with UserTesting.com.
Closing this ticket. New one focused on Usertesting.com here: https://github.com/MozillaFoundation/Design/issues/789
Based on this ticket: #755
We decided to go ahead with UserZoom. We are now in touch with them to see if there are any discounts for non-profits and learn more about their pricing.
To do: