The donor care team has asked that we add some text to the current Donor Intake page ahead of All Hands to let users know they will be delayed in their responses.
Ideal timing:
Launch on: Thursday, August 17th
Ending on: Tuesday, August 29th.
Copy should read:
Our team is experiencing a backlog in donor inquiries. Please expect a delay of up to 5 business days to respond to your inquiry.
If you are a current donor, you can use the self-service option to log into your donor portal. You can see receipts and make changes to your monthly gift. To access your log in page, refer to your link in a recent donation email.
I know this is a tight timeline, but the team has stressed this is a priority as they will not be managing cases during the week of all hands.
Gbaldassano
commented
1 year ago 
mtdenton
Stakeholder: Patrick Doherty
Context:
The donor care team has asked that we add some text to the current Donor Intake page ahead of All Hands to let users know they will be delayed in their responses.
Ideal timing:
Launch on: Thursday, August 17th Ending on: Tuesday, August 29th.
Copy should read:
I know this is a tight timeline, but the team has stressed this is a priority as they will not be managing cases during the week of all hands.
Request for reference: https://mozilla-hub.atlassian.net/servicedesk/customer/portal/20/MOFOTP-5