Error 1603 during install, can't uninstall, stuck!

[GoogleCodeExporter]

What steps will reproduce the problem?
1. Go to a page with O3D in (eg, one of the samples). See message "This 
page requires a newer version of the O3D plugin. Click here to download"
2. Follow download link, "Download", "Accept and Install", installer begins 
to execute.

What is the expected output? What do you see instead?
After a few seconds, installer displays "The installer encountered error 
1603: Fatal error during installation"

What version of the product are you using? On what operating system?
on Windows XP Pro 2002 SP3

What hardware are you using:  graphics card type?  motherboard type?
probably not relevant to an installer problem

Please provide any additional information below.
I have previously installed O3D plugin and used it successfully. After 
encountering the above problem during update, I have tried to uninstall the 
existing O3D plugin through "Add and remove programs". I get a "Windows 
Installer" message saying "The feature you are trying to use is on a 
network resource that is unavailable", and prompting me to locate file 
C:\Documents and Settings\<user>\Local Settings\Application 
Data\Google\Update\Download\{<gorp>}\o3d.msi. I can find about 6 copies of 
that file in different <gorp> directories, but it doesn't like any of them. 
So, I can't upgrade and I can't uninstall, and I can't run my O3D pages --- 
help, I'm stuck!

Original issue reported on code.google.com by diaj...@gmail.com on 20 Oct 2009 at 2:17

[GoogleCodeExporter]

Have you tried rebooting to see if your uninstaller can work?  It seems that 
something 
is wedged currently.  Another thing to try would be to remove the registry 
entry of 
google update corresponding to O3D.  You should be able to find this in 
C:\Documents 
and Settings\<user>\Local Settings\Application Data\Google\Update\Clients\
It's one of the guids.  Look for the pv value that matches the version of O3D 
you have 
installed.  It should read something like 0.1.42.x or similar..

Original comment by vange...@google.com on 20 Oct 2009 at 8:43

[GoogleCodeExporter]

A couple more suggestions:
1. Run the windows installer cleanup utility:
http://support.microsoft.com/kb/290301
It might be able to clean up the incomplete install
2. Search 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData 
for 
O3D and find where the msi installer thinks the installer should be.  
LocalPackage 
should specify the location of the saved msi. It should be in 
C:\WINDOWS\Installer 
but for some reason the uninstall is looking for it elsewhere. 

Could you please report back if any of these fixes your problem? 

Thanks

Original comment by vange...@google.com on 21 Oct 2009 at 12:43

[GoogleCodeExporter]

Thanks for your suggestions.

* Yes, I've rebooted Windows with no improvement.

* My folder "C:\Documents 
and Settings\<user>\Local Settings\Application Data\Google\Update" does not 
contain a 
"Clients" folder. It only contains folders "1.2.183.7", "Download", "Manifest" 
and 
"Offline", and the file "GoogleUpdate.exe".

* The branch 
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData
" in 
my registry does not seem to contain any mention of o3d. However, 
"HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\F9DB4ED29B36DC23C9FA586
C7A13
E7E2\SourceList" does contain a key "PackageName" which is "o3d.msi" and a 
"LastUsedSource" which is the path and filename mentioned above: "C:\Documents 
and 
Settings\<user>\Local Settings\Application 
Data\Google\Update\Download\{<gorp>}\o3d.msi".

* I have the windows installed cleanup utility installed, so will try that now.

Original comment by diaj...@gmail.com on 21 Oct 2009 at 1:54

[GoogleCodeExporter]

OK, I used the windows installer cleanup utility to "Remove" the "O3D Plugin" 
install. 
After doing that, I ran the O3D installer again and it ran to completion 
successfully: 
no error 1603. I've tried a sample in the browser and it displays fine.

Many thanks.

Original comment by diaj...@gmail.com on 21 Oct 2009 at 1:59