Unable to login to Dynamics CRM

[zenecamickeyd]

I recently installed the latest version (1.2018.7.26) and had to uninstall the following 2 plugins before XRMToolBox would load:

1. Colso.DashboardTransferTool
2. Colso.Xrm.ChartTransferTool

Now however I cannot connect to either our Production or Sandbox D365O instances. I simply get the message "Unable to login to Dynamics CRM". I have attached what I believe is the log file containing the error(s).

XrmToolBox_Connection-2018-07-18.log

[MscrmTools]

Hi, I'm using latest version with D365 Online (v8.2 and v9) and OnPremise (v8.2) instances without any trouble so the problem should not be related to XrmToolBox.

There is many root cause for the error message in the logs, like wrong password, unsynced computer time between your computer and the server, proxy that causes some kind of troubles...

[zenecamickeyd]

I've just tried to create a new connection using the Organization URL https://[organization unique name].crm4.dynamics.com with the following settings:

• Use your current credentials = checked
• Use Multi Factor Authentication = unchecked
• Service timeout = 00:02:00

When I click Next I get the message "Value cannot be null. Parameter name: 's'".

We use SSO and I can successfully access both of our D365O instances via a web browser and my SSO credentials.

[MscrmTools]

Can you try not to use your current credentials but type your credentials again?

[zenecamickeyd]

I've just done that and now get the message "Unable to Login to Dynamics CRM". I tried this with the option Save password as encrypted string in connections file both ticked and unticked, and I get the same error message.

[MscrmTools]

what kind of username do you use?

[zenecamickeyd]

O365 email address. This has been working absolutely fine until the last install.

[MscrmTools]

So it should be good...

Latest version did not change the way connecting to D365 Online is made so I clearly don't understand why it does not work...

I guess I know the answer but is there any chance your provide me credentials privately so I can try myself to connect?

[zenecamickeyd]

No, sorry I can't do that.

[MscrmTools]

ok, so I cannot do anything for you, I am sorry. If there was really a global issue when connecting to CRM Online, then I guess I would have received a lot of issues here and you are the first and only one so far

[zenecamickeyd]

Do you have any suggestions? We are in the middle of implementing a load of view changes, which the View Designer plugin is invaluable for.

Like I said I've been using the tool a lot recently and have had any issues connecting until today, and I've not changed any of the connection details or my password.

I could do a screen share session if you think it would help.

[MscrmTools]

The only suggestion I have so far is to download previous version, if the problem really comes from the new version

[zenecamickeyd]

Got a link for the previous version? Do I need to uninstall the current version first?

[MscrmTools]

Here is the link

You can keep the newest version but to be sure you don't share any settings, before running XrmToolBox, create a shortcut for xrmtoolbox.exe and edit it, add the following argument : /overridepath:.

It tells XrmToolBox to install its files (plugins, settings, etc.) on the same folder where xrmtoolbox.exe is located

[shytikov]

Are you connecting via connection string?

I believe this errorS (there are plenty of them around connection module) are related to connection strings. For some reason (I haven't checked the code yet) when I use connection string XTB still tries to go for discovery URL, which is empty. So...

There are some other sporadic things, that I not able to reproduce every time — changes in connection string is not saved, connection is impossible to delete (!!!), sometimes pressing Back button on connection dialog crashes whole app...

I will try to add my 2¢ to fixing that, but for me looks like fresh version is not usable unless connections from previous one are preserved, and not changed.

[SrinivasPodili]

@MSCRMTools: I am also facing the same issue from last couple of months. Can you please check and fix the issue?

[SrinivasPodili]

logs

[MscrmTools]

Can you send log files?

[SrinivasPodili]

I am getting this error only when connecting from Internet. Inside on premise/internal same tool is working without any issue. attached the logs

[SrinivasPodili]

Logs XrmToolBox_Connection-2019-11-23.log

[SrinivasPodili]

@MscrmTools : I have uploaded the logs.