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MtGox / magento

Payment module for magento shops
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Processing issue #13

Open ronosa opened 11 years ago

ronosa commented 11 years ago

I started a new issue, to hopefully bring attention to the below issue. All orders come in as 'processing' and never switch to let you know it was paid. If someone closes out of their screen, their order is not canceled it is still processing. This leaves confusion for actually paid orders.

What makes matters worse is that it takes numerous hours to get payment confirmation, possibly 12-24 hours. We could have a dozen new orders, or a dozen new canceled orders (both look the same) before we see money in our mtgox account. We then have to go back and try and figure out which order the payment was from.

This needs to be fixed.

AlexMtGox commented 11 years ago

Thanks for your feedback, we will forward this to our dev team.

MarionMtGox commented 11 years ago

Hello, We check the problem you are facing. Could you provide us a transaction number or payment URL, please ? Best regards