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MuckRock / muckrock

MuckRock's source code - Please report bugs, issues and feature requests to info@muckrock.com
https://www.muckrock.com
GNU Affero General Public License v3.0
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Add "Create Zendesk Ticket" in Processing view #1823

Closed mitchelljkotler closed 8 months ago

mitchelljkotler commented 10 months ago

We would like the add "Create Zendesk Ticket" in the Processing view to offer a smoother process for reviewing and escalating tickets. This can be added as a column on the right side and includes the option to add a note.

https://www.muckrock.com/foi/list/processing/

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amandabee commented 8 months ago

We didn't touch on this in today's call. @carruthm and I are wondering what kind of timeline we can expect? It would be helpful to have this done.

amandabee commented 8 months ago

You can already see all of the tasks that have a related ticket in the processing view. What's missing is the ability to create a ticket from that view, and sometimes that is necessary.