Problem: One particular group has been filing hundreds of requests and their request have been getting flagged for manual review due the url in their request text containing a "!" or "?". This has been creating a lot of time consuming work reviewing these requests.
Possible solutions:
(1) Remove the "!" and "?" from the flagged key words list. We don't see too many of these come in for manual review - the occasional url link with hardly any rejections.
(2) Create a way bulk approve/reject requests from a particular user with a "select all" option. This way we can still keep the "!" "?" flagged words.
Solution 2 is the preferred solution depending on how easy it would be to execute.
Problem: One particular group has been filing hundreds of requests and their request have been getting flagged for manual review due the url in their request text containing a "!" or "?". This has been creating a lot of time consuming work reviewing these requests.
Possible solutions:
(1) Remove the "!" and "?" from the flagged key words list. We don't see too many of these come in for manual review - the occasional url link with hardly any rejections.
(2) Create a way bulk approve/reject requests from a particular user with a "select all" option. This way we can still keep the "!" "?" flagged words.
Solution 2 is the preferred solution depending on how easy it would be to execute.