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MuckRock / muckrock

MuckRock's source code - Please report bugs, issues and feature requests to info@muckrock.com
https://www.muckrock.com
GNU Affero General Public License v3.0
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When a user asks for help, I should be able to see that they have asked for help #1885

Closed amandabee closed 1 month ago

amandabee commented 1 month ago

We are encountering some users who ask for the same help multiple times. This is something that comes up maybe quarterly -- not a huge issue, but also not a non-issue.

https://www.muckrock.com/foi/grand-chute-33293/video-request-2024ct000281-howell-telisha-bouie-166574/

Users can't see the "yellow" boxes that show their queries at all. Only staff can see them. Exposing the Zendesk URL is going to be confusing to users, but it would be helpful if we could expose some of that information to the user. We could say something to them like "We'll respond by email -- check your inbox for messages from MuckRock support@muckrock.zendesk.com"

image

mitchelljkotler commented 1 month ago

Users can see the yellow boxes

amandabee commented 1 month ago

Huh. I would swear I wasn't seeing it but I do see it. Excellent.