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MultiSafepay / magento2

MultiSafepay plugin for Magento 2
Open Software License 3.0
19 stars 8 forks source link

Payment status stays Pending Payment #16

Closed onepack closed 2 years ago

onepack commented 2 years ago

Describe the bug In Test mode I just did two Ideal transactions with the testing status "complete". I get redirected to the Success page and all seems fine. In the order overview it actually seems that there has not been a valid payment. The amount is still open and the status is "Pending Payment".

To Reproduce Steps to reproduce the behavior:

  1. Enable testing via testing api key
  2. Enable Ideal only
  3. Place an order in the frontend with status complete in the MSP testing env.
  4. Get redirected to the Success page
  5. Check the orders in the backend now and see that the order has the status pending payment and the complete amount is due payment.
  6. Tried to fix it by running the cron via cli and the reindex
  7. No luck

Expected behavior A clear and concise description of what you expected to happen. After a successful iDeal payment the order should have status "processing".

Desktop (please complete the following information):

onepack commented 2 years ago

Aug 18, 2021 10:54:33 PM Pending Payment Customer Not Notified The user has been redirected to the following page: https://testpayv2.multisafepay.com/simulator/ideal?trxid=3732628198300389&ideal=prob&issuerid=xxxx&merchantReturnURL=https%3A%2F%2Ftestpay%2Emultisafepay%2Ecom%2Fdirect%2Fcomplete%2F%3Fmspid%3D489xxxx

Stanislau-MultiSafepay commented 2 years ago

Hi @onepack ,

Thank you for the report.

We assume that it happens 'cause you have _MultiSafepayConnectMSI and _MultiSafepayCatalogInventory plugins enabled while all Magento 2 MSI plugins are disabled in your store. In this case, we suggest disabling _MultiSafepayConnectMSI and _MultiSafepayCatalogInventory plugins and try again.

You can do it with the next CLI commands:

bin/magento module:disable MultiSafepay_CatalogInventory MultiSafepay_ConnectMSI
bin/magento cache:clean

Looking forward to your reply.

onepack commented 2 years ago

Hi There @Stanislau-MultiSafepay ,

This helped for the new order. The old orders stay in the pending-payment status but as this is a dev environment it's ok. (just wanted to inform you).

Thank you!

Ps. after installing the module it seems there is a module dependency with Magento_Vault even when I do not enable this in the MSP backend settings to be used. I had to re-enable it in the modules to make the checkout work with MSP. (https://docs.multisafepay.com/payments/integrations/ecommerce-platforms/magento2/ #module-dependencies)