In some weird cases there are multiple notifications received for the same captured payment

[erwinschaap]

Describe the bug In some cases (like a few times a year) an order gets multiple registration notifications for multisafepay transactions. For the first notification an invoice is created automatically, but when receiving the other notifications the order items qty looses the Invoiced Qty and the Item Status becomes Mixed. There is only one invoice created.

To Reproduce

• Not possible because this is happening sometimes

Expected behavior Multisafepay always sends one notification for the same transaction ID and not change the order item qty's, those should stay after the first invoice / notification

Screenshots

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Additional context In the picture attached you can see the flow. There is a payment link registered and after that there are 3 notifications with the same transaction ID capturing the same amount every time again. The result is one invoice is created but the order items are not invoiced anymore and the item status becomes Mixed

[dennisvanderweide]

I have the same problem. Could you please fix this?

[vinodsowdagar]

Hi @erwinschaap and @dennisvanderweide ,

Thank you for the report.

We have been investigating this issue and we are not sure yet what is exactly causing this issue to happen. The Magento environment is not giving our callback a positive response even though the invoice was created correctly, which makes the system try multiple times.

We are currently looking into possible solutions to fix this. To continue progress on this and check the logs from our system side, we would like to receive the following information via e-mail:

• Merchant accound ID
• The Order ID's where it went wrong in this exact way

The e-mail can be sent to integration@multisafepay.com, please refer to this Github issue so we can link them internally.

[erwinschaap]

@Vinod-MultiSafepay I have sent the e-mail (ticket id 145874)! The main issue is that the products are invoiced once but the order items are not invoiced (this is not correct Magento behaviour because the order can not reach the order status complete

[vinodsowdagar]

Hi @erwinschaap , @dennisvanderweide ,

I'm closing this issue due to inactivity. If there are still issues related with this, please inform us through e-mail or add a comment and we can consider reopening this.

[vacla]

@vinodsowdagar We had this same issue, just like @erwinschaap mentioned yesterday.

I did notice we were on only v3.1.2 just now

[danielcivit]

Hi @vacla

Thanks for your comments, please upgrade to the latest version, and let us know if this happens again.