Closed yuriichayka closed 1 month ago
Can you disable cancelling order by webhook to Magento when using declined Cards, or for similar situations? Because Magento already has logic for auto-cancelling pending orders - https://experienceleague.adobe.com/en/docs/commerce-admin/stores-sales/order-management/orders/order-scheduled-operations
Hi @yuriichayka ,
Thank you for the report, we will look into it and come back to you later.
Hi @yuriichayka ,
Could you try and test this feature on the latest version of our module? We've made a change in version 3.3.2 where we only set the order canceled once for the webhook and not when the cancel button is pressed to prevent these situations: https://github.com/MultiSafepay/magento2/releases/tag/3.3.2
Please let us know if this fixes your issue, if not we can always investigate further and decide from there.
Hi @vinodsowdagar We will check it Thanks
Hi @vinodsowdagar,
Unfortunately the issue still persist in version 3.3.2 with the steps described in description Please check/fix
Hi @yuriichayka ,
Could you send us a support e-mail to integration@multisafepay.com and refer to this Github issue? We would like to ask some more information related with your account to continue investigating this issue.
Hi @yuriichayka ,
First of all I want to thank you for your cooperation in helping us retrieve the proper means to debug this issue! We've successfully confirmed and reproduced this issue and are working on a fix now.
We'll keep you informed in the meantime.
Hello guys,
Any update on this?
Hi @yuriichayka ,
We have planned a new release with a fix for this issue early next week. We'll keep you updated.
Hi @yuriichayka ,
We've created a new release with a fix for this issue in it: https://github.com/MultiSafepay/magento2/releases/tag/3.7.1
If there are any questions let us know and we will reopen this issue. For now i am closing this as fixed.
great, thanks
We will test it on our project
Versions:
When using declined Mastercard number and pressing 'Cancel' button - Store Credit is returned twice for a user As result, customer ends up with more store credit then before placing order
To Reproduce
Expected behavior Store Credit is returned once regardless of a way for cancelling order
Additional context The problem happens because there are three cases which trigger order cancelling with MSP