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Issues and Enhancements
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FREE TRIAL ERROR - TAKE OFF knovotney #316

Closed mnichols13 closed 3 years ago

mnichols13 commented 3 years ago

The free trial request is blowing an error, apparently knovotney@caert.net was never removed. Please remove it ASAP. From: MAILER-DAEMON@p3plsmtp11-01-26.prod.phx3.secureserver.net MAILER-DAEMON@p3plsmtp11-01-26.prod.phx3.secureserver.net Sent: Thursday, August 6, 2020 1:02 PM To: SRS0=8dZx=BQ=hotmail.com=adrianna.segura@bounce.secureserver.net SRS0=8dZx=BQ=hotmail.com=adrianna.segura@bounce.secureserver.net Subject: failure notice

Your mail message to the following address(es) could not be delivered. This is a permanent error. Please verify the address(es) and try again.

knovotney@caert.net: 68.178.213.203 does not like recipient. Remote host said: 550 5.1.1 knovotney@caert.net Recipient not found. http://x.co/irbounce Giving up on 68.178.213.203.

--- Below this line is a copy of the message.

Return-Path: SRS0=8dZx=BQ=hotmail.com=adrianna.segura@bounce.secureserver.net Received: (qmail 6807 invoked from network); 6 Aug 2020 18:02:57 -0000 Delivered-To: support@caert.net Precedence: bulk Received: (qmail 6805 invoked by uid 30297); 6 Aug 2020 18:02:57 -0000 Received: from unknown (HELO p3plibsmtp03-12.prod.phx3.secureserver.net) ([68.178.213.107]) (envelope-sender adrianna.segura@hotmail.com) by p3plsmtp11-01-26.prod.phx3.secureserver.net (qmail-1.03) with SMTP for support@caert.net; 6 Aug 2020 18:02:57 -0000 Received: from p3plsmtpa06-01.prod.phx3.secureserver.net ([173.201.192.102]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 256/256 bits) (Client did not present a certificate) by CMGW with ESMTP id 3kDCk5ZfG9aXr3kECknGaM; Thu, 06 Aug 2020 11:02:57 -0700 X-CMAE-Analysis: v=2.3 cv=FZ9JO626 c=1 sm=1 tr=0 cx=a_idp_nop a=EFLathxt8wSTzybmobbTsw==:117 a=TfMT3PZAMVUJtSIIguTo6w==:17 a=t_5Nobi5V04A:10 a=9rJQC_r-iTwA:10 a=x7bEGLp0ZPQA:10 a=ML_pXgaiIt4A:10 a=y4yBn9ojGxQA:10 a=69EAbJreAAAA:8 a=P2DT9mWr1idY9GTv55oA:9 a=Bii_OIlCWL4A:10 a=WhGSnzGDVAsA:10 a=pHzHmUro8NiASowvMSCR:22 a=nt3jZW36AmriUCFCBwmW:22 Received: from MyCaert-2 ([199.255.165.17]) by :SMTPAUTH: with ESMTPA id 3kECknWM0vSDs3kECk6HRw; Thu, 06 Aug 2020 11:02:56 -0700 X-CMAE-Analysis: v=2.3 cv=HsoI5HbS c=1 sm=1 tr=0 a=TfMT3PZAMVUJtSIIguTo6w==:117 a=TfMT3PZAMVUJtSIIguTo6w==:17 a=t_5Nobi5V04A:10 a=x7bEGLp0ZPQA:10 a=ML_pXgaiIt4A:10 a=69EAbJreAAAA:8 a=P2DT9mWr1idY9GTv55oA:9 a=Bii_OIlCWL4A:10 a=WhGSnzGDVAsA:10 a=pHzHmUro8NiASowvMSCR:22 a=nt3jZW36AmriUCFCBwmW:22 X-SECURESERVER-ACCT: noreply@caert.net From: "Adrianna Segura" adrianna.segura@hotmail.com To: "MyCAERT Web Contact" support@caert.net Cc: tshelton@caert.net, peterlin3@gmail.com Reply-To: adrianna.segura@hotmail.com Subject: MyCAERT Web Contact Date: Thu, 06 Aug 2020 13:02:56 -0500 Message-ID: 20200806-13025675-11ec@MyCaert-2 X-MimeOLE: AgEd Library MIME-Version: 1.0 Content-Type: text/html X-CMAE-Envelope: MS4wfM9frsJL9+DMtLcvzefQEeqtP82gS+Nees6WvvyQvcjo+sheeFqpJFUPqy4Cyz5z89f7hJn2qXpIvLECZTA0iQj98SgFpO8wLtYy+Vaovu7Ss44qa7nf d42iROYICwvpuFQfVxufhsEpXxp5C/10mK1jx4PnVVd+JMBhBYf0xz0r1n6otiA/AOpUY4azIXVZmgodvrOV/KcIKNoktItTEayZMmXlYlICDPEqM25v/Odo

New Web Contact Request!

You have revieved a new Contact Request.
Name: Adrianna Segura
Email: adrianna.segura@hotmail.com
State: Texas
School: DHS
Profile: Agriculture
Question:
I've tried to request a free trial but the email keeps getting kicked back. Any suggestions?


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bguerrettaz commented 3 years ago

How do users get to the free trial request? I can't see it on the website anywhere...I know where it is in the code, but I'm more just curious as to how I'm so blind...

On Thu, Aug 6, 2020 at 1:50 PM mnichols13 notifications@github.com wrote:

The free trial request is blowing an error, apparently knovotney@caert.net was never removed. Please remove it ASAP. From: MAILER-DAEMON@p3plsmtp11-01-26.prod.phx3.secureserver.net MAILER-DAEMON@p3plsmtp11-01-26.prod.phx3.secureserver.net Sent: Thursday, August 6, 2020 1:02 PM To: SRS0=8dZx=BQ=hotmail.com=adrianna.segura@bounce.secureserver.net SRS0=8dZx=BQ=hotmail.com=adrianna.segura@bounce.secureserver.net Subject: failure notice

Your mail message to the following address(es) could not be delivered. This is a permanent error. Please verify the address(es) and try again.

knovotney@caert.net: 68.178.213.203 does not like recipient. Remote host said: 550 5.1.1 knovotney@caert.net Recipient not found. http://x.co/irbounce Giving up on 68.178.213.203.

--- Below this line is a copy of the message.

Return-Path: SRS0=8dZx=BQ=hotmail.com=adrianna.segura@bounce.secureserver.net Received: (qmail 6807 invoked from network); 6 Aug 2020 18:02:57 -0000 Delivered-To: support@caert.net Precedence: bulk Received: (qmail 6805 invoked by uid 30297); 6 Aug 2020 18:02:57 -0000 Received: from unknown (HELO p3plibsmtp03-12.prod.phx3.secureserver.net) ([68.178.213.107]) (envelope-sender adrianna.segura@hotmail.com) by p3plsmtp11-01-26.prod.phx3.secureserver.net (qmail-1.03) with SMTP for support@caert.net; 6 Aug 2020 18:02:57 -0000 Received: from p3plsmtpa06-01.prod.phx3.secureserver.net ([173.201.192.102]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 256/256 bits) (Client did not present a certificate) by CMGW with ESMTP id 3kDCk5ZfG9aXr3kECknGaM; Thu, 06 Aug 2020 11:02:57 -0700 X-CMAE-Analysis: v=2.3 cv=FZ9JO626 c=1 sm=1 tr=0 cx=a_idp_nop a=EFLathxt8wSTzybmobbTsw==:117 a=TfMT3PZAMVUJtSIIguTo6w==:17 a=t_5Nobi5V04A:10 a=9rJQC_r-iTwA:10 a=x7bEGLp0ZPQA:10 a=ML_pXgaiIt4A:10 a=y4yBn9ojGxQA:10 a=69EAbJreAAAA:8 a=P2DT9mWr1idY9GTv55oA:9 a=Bii_OIlCWL4A:10 a=WhGSnzGDVAsA:10 a=pHzHmUro8NiASowvMSCR:22 a=nt3jZW36AmriUCFCBwmW:22 Received: from MyCaert-2 ([199.255.165.17]) by :SMTPAUTH: with ESMTPA id 3kECknWM0vSDs3kECk6HRw; Thu, 06 Aug 2020 11:02:56 -0700 X-CMAE-Analysis: v=2.3 cv=HsoI5HbS c=1 sm=1 tr=0 a=TfMT3PZAMVUJtSIIguTo6w==:117 a=TfMT3PZAMVUJtSIIguTo6w==:17 a=t_5Nobi5V04A:10 a=x7bEGLp0ZPQA:10 a=ML_pXgaiIt4A:10 a=69EAbJreAAAA:8 a=P2DT9mWr1idY9GTv55oA:9 a=Bii_OIlCWL4A:10 a=WhGSnzGDVAsA:10 a=pHzHmUro8NiASowvMSCR:22 a=nt3jZW36AmriUCFCBwmW:22 X-SECURESERVER-ACCT: noreply@caert.net From: "Adrianna Segura" adrianna.segura@hotmail.com To: "MyCAERT Web Contact" support@caert.net Cc: tshelton@caert.net, peterlin3@gmail.com Reply-To: adrianna.segura@hotmail.com Subject: MyCAERT Web Contact Date: Thu, 06 Aug 2020 13:02:56 -0500 Message-ID: 20200806-13025675-11ec@MyCaert-2 X-MimeOLE: AgEd Library MIME-Version: 1.0 Content-Type: text/html X-CMAE-Envelope: MS4wfM9frsJL9+DMtLcvzefQEeqtP82gS+Nees6WvvyQvcjo+sheeFqpJFUPqy4Cyz5z89f7hJn2qXpIvLECZTA0iQj98SgFpO8wLtYy+Vaovu7Ss44qa7nf

d42iROYICwvpuFQfVxufhsEpXxp5C/10mK1jx4PnVVd+JMBhBYf0xz0r1n6otiA/AOpUY4azIXVZmgodvrOV/KcIKNoktItTEayZMmXlYlICDPEqM25v/Odo

New Web Contact Request!

You have revieved a new Contact Request. Name: Adrianna Segura Email: adrianna.segura@hotmail.com State: Texas School: DHS Profile: Agriculture Question: I've tried to request a free trial but the email keeps getting kicked back. Any suggestions?

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dpentony commented 3 years ago

@bguerrettaz - we have the ability to hide the free trial link. Mindy happened to do that right before she left on vacation for this week. There is a Manage Free Trial link on the admin page. You can unhide when you need to look into this, but please remember to re-hide it when you are finished. image

bguerrettaz commented 3 years ago

That's right, now I remember that. Thanks, just couldn't remember.

On Mon, Aug 10, 2020 at 9:29 AM dpentony notifications@github.com wrote:

@bguerrettaz https://github.com/bguerrettaz - we have the ability to hide the free trial link. Mindy happened to do that right before she left on vacation for this week. There is a Manage Free Trial link on the admin page. You can unhide when you need to look into this, but please remember to re-hide it when you are finished. [image: image] https://user-images.githubusercontent.com/5790325/89793733-d4c3e880-daeb-11ea-8397-c07c375c1f6f.png

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/MyCaert/Issues-Enhancements/issues/316#issuecomment-671389560, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABLOP45VM7OO536A3USG2RDR77723ANCNFSM4PW35BXQ .

bguerrettaz commented 3 years ago

So this is the only email its going to, which means that Kathy's email is within this group: support@mycaert.com

@Brian Peterlin bpeterlin@cmiti.com - can you remove her email from this distribution list?

Thanks, Blake

On Mon, Aug 10, 2020 at 9:35 AM Blake Guerrettaz bguerrettaz@gmail.com wrote:

That's right, now I remember that. Thanks, just couldn't remember.

On Mon, Aug 10, 2020 at 9:29 AM dpentony notifications@github.com wrote:

@bguerrettaz https://github.com/bguerrettaz - we have the ability to hide the free trial link. Mindy happened to do that right before she left on vacation for this week. There is a Manage Free Trial link on the admin page. You can unhide when you need to look into this, but please remember to re-hide it when you are finished. [image: image] https://user-images.githubusercontent.com/5790325/89793733-d4c3e880-daeb-11ea-8397-c07c375c1f6f.png

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/MyCaert/Issues-Enhancements/issues/316#issuecomment-671389560, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABLOP45VM7OO536A3USG2RDR77723ANCNFSM4PW35BXQ .

dpentony commented 3 years ago

These emails also go to Mindy, Tim and me. The problem is that they also still go to Kathy's old caert email address. So, when a customer uses the free trial link, they get an error. This makes them wonder if their request went through. So, they end up sending multiple requests.

The rest of us get the trial request. It is just that Kathy's email still being included within the support@mycaert.com makes the customer believe the request did not go through.

bguerrettaz commented 3 years ago

Yes, agreed. Brian will need to remove it from that group, I'm not sure how he manages them.

On Mon, Aug 10, 2020 at 9:56 AM dpentony notifications@github.com wrote:

These emails also go to Mindy, Tim and me. The problem is that they also still go to Kathy's old caert email address. So, when a customer uses the free trial link, they get an error. This makes them wonder if their request went through. So, they end up sending multiple requests.

The rest of us get the trial request. It is just that Kathy's email still being included within the support@mycaert.com makes the customer believe the request did not go through.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/MyCaert/Issues-Enhancements/issues/316#issuecomment-671405973, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABLOP44XNWNF6PLAHWWQOS3SAADC7ANCNFSM4PW35BXQ .

BrianPeterlin commented 3 years ago

fixed