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MystenLabs / mysten-app-docs

Documentation for Mysten Labs apps
https://mysten-docs-site.vercel.app
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Feedback for “Sui Wallet FAQ” #46

Open Coin107 opened 3 days ago

Coin107 commented 3 days ago

Hello it appears I wrote my secret pass pharse down wrong to my Sui Wallet. I'm almost sure it is one word that is wrong. Is there anyway for me to recover or identify the issue so I can get access to my wallet?

Darrellben commented 2 days ago

Hello it appears I wrote my secret pass pharse down wrong to my Sui Wallet. I'm almost sure it is one word that is wrong. Is there anyway for me to recover or identify the issue so I can get access to my wallet?

Hey @Coin107 ,

It looks like your query is something the support team can best assist with. For recovery guidelines, please use ticket ID MYS7463 and visit our official support platform: Mysten Labs Dapps Support Ticket Requests.

Once you're on the support page, make sure to click the live chat icon located at the bottom of the page. This will connect you directly with a support agent who can provide immediate help and further instructions on how to proceed with your recovery.

If you have any other questions, feel free to reach out!

Nagiyay commented 1 day ago

Hello it appears I wrote my secret pass pharse down wrong to my Sui Wallet. I'm almost sure it is one word that is wrong. Is there anyway for me to recover or identify the issue so I can get access to my wallet?

Hello @Coin107 You're experiencing transcript error. It sounds like your query would be best dealt with by the support team. I'll have to refer you to the official support live chat with the ticket ID #SUI117638 Please see the link below to our dedicated support line: Sui Network DApps Support Ticket Requests. Note; Click on the live chat icon at the bottom corner of the page to initiate chat with a live support agent.