Blank screen when opening app

NAVADMC / ADSM

A simulation of disease spread in livestock populations. Includes detection and containment simulation.

Other

10 stars 5 forks source link

Blank screen when opening app #1003

Open missyschoenbaum opened 4 years ago

missyschoenbaum commented 4 years ago

I don't want to bug this, because I have no idea how to recreate it. Occasionally, when I launch the app it comes up blank and doesn't proceed. I just close it and try again, but wanted to post.

missyschoenbaum commented 4 years ago

Next time I will grab the cmd window.

missyschoenbaum commented 4 years ago

Here's the CMD window. I waited 19 minutes just to make sure it wasn't me being impatient. This usually happens when I open after a break (like first thing in the morning).

WhiteScreenCMD

BryanHurst commented 4 years ago

I'll start keeping an eye out for this one.

BryanHurst commented 4 years ago

If this is seen again, zip up the settings folder in the workspace so we can inspect the viewer logs.

missyschoenbaum commented 4 years ago

@BryanHurst I also pulled the debug file out of the viewer folder and adding it in with the logs. logs_5_26_2020.zip

BryanHurst commented 4 years ago

@missyschoenbaum the logs didn't reveal as much as I was hoping.
The next time you have this happen, can you scroll back in your console output and find the line that says "Found ports xxxx and yyyy", open Chrome and navigate to 127.0.0.1:xxxx (using the first port listed) and see if the application properly loads?

missyschoenbaum commented 4 years ago

@BryanHurst will do. It opened without a problem this morning.

missyschoenbaum commented 4 years ago

Another clue. It did this after I ran the batch process. I gave it 9 minutes, so I'm not just impatient. BlankScreen_cmd_ports

BryanHurst commented 3 years ago

As we aren't able to reliably replicate this for troubleshooting, moving to the Backlog.