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NCAR / VAPOR

VAPOR is the Visualization and Analysis Platform for Ocean, Atmosphere, and Solar Researchers
https://www.vapor.ucar.edu/
BSD 3-Clause "New" or "Revised" License
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Windows installer can't be downloaded - virus detected #2766

Open enjaysea opened 3 years ago

enjaysea commented 3 years ago

Describe the bug

A clear and concise description of what the bug is. The 3.4.0 version of the Vapor binary installer for Windows can't be downloaded in either Chrome or Edge. Both browsers block the download reporting that a virus was detected in the file.

Helpful additional information (Please click check boxes AFTER submitting ticket)

Impact

To Reproduce

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  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Additionally, please attach a session file to this ticket to easily reproduce (use File->Save Session).

Expected behavior

A clear and concise description of what you expected to happen.

Attachments

Desktop

Additional context

Add any other context about the problem here. Attach any (zipped) relevant files, such as data, configurations, session files, etc.

enjaysea commented 3 years ago

I was able to download it with a Mac browser, copy it back to Windows, run a virus check on it, and it came up clean. So this must just be an aberration with Chrome and Edge security.

sgpearse commented 3 years ago

@enjaysea, I'm not able to reproduce this on my test systems. I have a few questions:

Are you running any antivirus software?

Is the error message the same when reported by edge and chrome?

Could you tell us what version of Windows you're running, and what version of chrome?

Is there any chance you could provide a screenshot of the error that's being reported as well?

clyne commented 3 years ago

This article might be helpful:

https://answers.microsoft.com/en-us/windows/forum/all/error-couldnt-download-virus-scan-failed-message/99106ee0-822d-46b7-a8db-61620d56b232

sgpearse commented 3 years ago

I did some more digging and one potential solution is to edit the registry key below and set it to 1.

HKEY_LOCAL_MACHINE >SOFTWARE >Microsoft >Windows >CurrentVersion >Policies >Attachments->ScanWithAntiVirus

To get to your Registry Editor, press winKey+R, then type 'regedit' into the text box. Navigate to the ScanWithAntiVirus entry and change it from 3 to 1.

https://www.itechfever.com/fix-google-chrome-virus-scan-failed-error/

enjaysea commented 3 years ago

Back from a week off. To answer your questions: I'm only using Windows' built-in security. No 3rd party virus checkers. And once I did get the file from my Mac and transferred it over, Windows' virus scan identified no issues with the file. It's just the browsers' security that causes the problem.

For some reason, I don't get an error anymore from Chrome. I still get the error with Edge, and the error says "VAPOR-3.4.0.exe was blocked because it could harm your device"

Versions: Windows 10 Pro, v2004, OS build 19041.1052 Edge: Version 91.0.864.67 (Official build) (64-bit)

[image: image.png]

On Fri, Jul 2, 2021 at 11:02 AM sgpearse @.***> wrote:

I did some more digging and one potential solution is to edit the registry key below and set it to 1.

HKEY_LOCAL_MACHINE >SOFTWARE >Microsoft >Windows >CurrentVersion >Policies

Attachments->ScanWithAntiVirus

To get to your Registry Editor, press winKey+R, then type 'regedit' into the text box. Navigate to the ScanWithAntiVirus entry and change it from 3 to 1.

https://www.itechfever.com/fix-google-chrome-virus-scan-failed-error/

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