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NCATSTranslator / Feedback

A repo for tracking gaps in Translator data and finding ways to fill them.
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The busy circle spins for a while, and then the original search box goes blank and nothing happens. The user is left wondering whether there are zero results or whether there is some sort of bug or crash. #731

Closed TranslatorIssueCreator closed 8 months ago

TranslatorIssueCreator commented 8 months ago

Type: Bug Report

URL: https://ui.ci.transltr.io/main?fm=true&link=https://ui.ci.transltr.io/main/results?l=Premature%2520Menopause&i=MONDO:0001119&t=0&r=0&q=826cd266-f62e-4cf5-b171-9923a363a5d6

ARS PK: 68f90013-2d96-424e-bf6f-bbe2556e2c75

Steps to reproduce:

Enter "busulfan" as a query in either the "What genes may be upregulated" or "What genes may be down regulated" selection.

Screenshots:

dnsmith124 commented 8 months ago

This can occur when the ARS takes a long time to respond with a PK once a query has been submitted. If it returns an error, an error message is displayed in the UI prompting the user to try again, but if it doesn't respond at all the UI just continues to wait.

I'm unable to recreate the issue in CI now so I believe it happened as a result of the recent ARS downtime there. If the issue occurs more frequently we can add a timeout that defaults to the error, but I don't think the issue is widespread enough now to warrant a fix. Closing.