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NDAR / nda-tools

Python package for interacting with NDA web services. Used to validate, submit, and download data to and from NDA.
MIT License
48 stars 22 forks source link

Question About Data Types #32

Closed JBarsotti closed 8 months ago

JBarsotti commented 3 years ago

Hello!

I hope you are well.

I am trying to upload a set of data but keep getting stuck on an error where my experiment ID is a string, when it should be an integer. Is this a new requirement for NDA uploads? In the past, the ID could be a string, or am I wrong?

Thank you for your time!

gregmagdits commented 3 years ago

Hi, this looks more like an issue with the validation service rather than the nda-tools client. We have a Help Desk site to address user facing issues like this one. Can you create a ticket here? https://ndar.zendesk.com/ The ticket will be assigned to a developer if the issue is a technical one. We have full time staff dedicated to serving requests at the help desk, so issues reported there will be answered/addressed much more quickly than those that are posted here.

In the meantime, we have begun looking at User reported issues listed on this github page, so we will push a fix for this issue if the problem is in fact inside the nda-tools codebase

JBarsotti commented 3 years ago

Thank you so much for your quick response! I will create the ticket.

-- John

petralenzini commented 3 years ago

Hi Greg, I'll make a ticket on ndar.zendesk.com, too, but on behalf of anyone else watching this repo, are you aware of a way of openly tracking Q and A via the helpdesk. I mean, if I run into the same problem next month, do I have to open my own ticket, or is there a FAQ somewhere?

gregmagdits commented 3 years ago

Hi Petra. I responded already on the HD ticket, but to reiterate, no I think we don't have anything like that in NDA yet. I just passed the idea along to the Help Desk team to see what they think. As I think you were alluding to, it seems like an active Q ad A would make things easier for both the Help Desk and for users who want to try to answer their own questions.

JBarsotti commented 3 years ago

Hi Greg and Petra,

I think that a Q and A would be awesome! Especially for someone like me who is a total novice when it comes to NDA.

-- John