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NERC-CEH / fit-count-app

Fit Count App & Website
Apache License 2.0
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FITCount Brazil app camera issue #150

Closed JimChiazzese1 closed 2 weeks ago

JimChiazzese1 commented 1 year ago

Brazil have reported the following issue, but I am unable to replicate it on android on the live app. To me it sounds like it might be related to setting permissons for the app to use the camera, which may be different on iOS vs Android. Currently waiting for confirmation from Brazil about which platform they're on.

"I tried to take a photo with the camera, but using this option the app shut down/started again at "start survey"... It only worked using a photo from the gallery."

kazlauskis commented 1 year ago

What is the device?

If the device has less than 4GB of RAM then it can't handle the camera app and the FIT apps together in the background.

JimChiazzese1 commented 1 year ago

It's confirmed as android. I have no problem on my android, so will see if they're able to review the RAM on their device

JimChiazzese1 commented 1 year ago

Motorola G7 Play, apparently has only 2gb of RAM, so would account for the issue. However, this is a 2019 phone, so not ancient really. Which means quite a few users may experience the same issue. If it's likely to be widespread we probably need to add a warning message or information of some sort?

kazlauskis commented 1 year ago

It's an issue that has cropped up in some other projects too but, in general, it is a rare case and we haven't done anything about it in the past. Users with such low-end devices will experience the same issue with a number of other apps too so some will know this limitation already.

Ideally, we would show a warning in the app when the device has little RAM but there isn't an easy way to check for the available memory from the app. We can exclude the app from certain devices but this would be a tedious task keeping track of each device specification. If this issue comes affects more people then maybe we could specify the minimum requirements somewhere instead, what do you think?

JimChiazzese1 commented 1 year ago

Adding Claire to this for her thoughts @CCarvell - I have no idea if this is likely to be a more common issue in S.America vs EU countries. If it's a rare case then I don't think we need to go as far as the second suggestion, but adding minimum requirements text seems a simple solution and gives the opportunity to explain the workaround (eg upload photo from gallery)

kazlauskis commented 1 year ago

I agree, most of our other apps contain a "Help" page that explains how the app works, or its limitations.

JimChiazzese1 commented 1 year ago

Do you have a sample you can share that we can modify to suit the FITCount?

kazlauskis commented 1 year ago

Yeah, maybe the FAQ in this one?

JimChiazzese1 commented 1 year ago

I think a comprehensive FAQ/How to page for the app will be a good idea in due course. Another thing for an country coordinators working group, once we get to that point. In the more immediate term, I was just thinking about a system requirements type note just to cover off the issue of the 2gb RAM. I didn't see anything similar on the butterflies app, but suspect you were sharing an idea of where we could put that type of content?

kazlauskis commented 1 year ago

Yes, that's right. We haven't put the minimal requirements section in any other project yet. But that might be because other projects focus on European users with more powerful phones, just a guess.

kitenetter commented 2 weeks ago

Not clear if any action still required - closing for now.