Enable android Back button

[kitenetter]

A user writes: "Just installed the app. Got as far as Start Survey screen and wanted to then exit. Back button (android, Samsung S9+) has no effect, I had to use other means to close it. Standard behaviour is for the back button to exit an app if you are on first screen."

Is there a reason why the back button doesn't allow the app to be exited?

[kazlauskis]

Did the Home button in the header not work? The android back button is disabled intentionally so that it doesn't mess up with the custom navigation here.

[kitenetter]

On my phone, the Home button works, but having got to the Home page I can't get out of the app via the back button, I have to open the app manager list and close it from there. Most of my other apps close via the back button, which I think is what this user was trying to do.

[kazlauskis]

@kitenetter do you have this bar on your device? Have you tried the circle?

[kitenetter]

No, I have a list button on the left:

and a back button on the right:

with a home button (a physical button rather than a touchscreen button) in the middle.

I don't know what options the user has, but I got the impression he was trying to use the back button to come out of the app, which as I say is what I do for most apps but it doesn't work for the Indicia-related ones.

I don't think this is worth spending a lot of time on, I just wondered if there was a reason why the back button doesn't work for our apps, and it may be what you said earlier about it being disabled to prevent things going wrong in mid-survey.

[kazlauskis]

Thanks, I agree, we should fix it at some point. This was raised in other apps and we'll just need to prioritize this.

[kitenetter]

For info, we've had another complaint about being unable to exit the app - the user thought they had to shut their phone down completely in order to close the app. I guess they aren't familiar with the app manager options.