search

NERC-CEH / fit-count-app

Fit Count App & Website
Apache License 2.0
0 stars 0 forks source link

Failure to upload #97

Closed kitenetter closed 2 years ago

kitenetter commented 2 years ago

I did a FIT Count yesterday that is showing as Pending on my phone. When I tap Upload it tries to do so for about a second but nothing happens - the survey won't upload, and there is no error message.

Is there anything I can do to find out why it isn't working, and to make it work?

kazlauskis commented 2 years ago

We'll have a look at this asap.

kazlauskis commented 2 years ago

https://fitcount.ceh.ac.uk site SSL certificate is broken which prevents the users to login/register or upload the data. @BirenRathod could you please have a look at this?

BirenRathod commented 2 years ago

@kazlauskis No broken certificate found. It works fine. It might need to clear the cache if somebody have open during the site migration.

BirenRathod commented 2 years ago

@kazlauskis Although, fitcount has got same problem of registering as duenscapes got eventhough it has got updated with your latest code.

kazlauskis commented 2 years ago

Oh, is the FIT site Drupal 9 now? if so then what day was it upgraded?

BirenRathod commented 2 years ago

@kazlauskis yes, it is. just yesterday.

kazlauskis commented 2 years ago

Thanks, the upload issue might not be related to this then.

BirenRathod commented 2 years ago

@kazlauskis of course not. that is before I migrated on Drupal 9.

kazlauskis commented 2 years ago

@BirenRathod there is an issue with DP9 authentication. For some reason the same refresh token works in https://live-ceh-fitcount.pantheonsite.io but doesn't work in https://fitcount.ceh.ac.uk, any ideas why?

kazlauskis commented 2 years ago

@kitenetter I am trying to understand better where your issue lies but, at the moment, all the users that have logged in to the app before yesterday are probably affected with a similar problem.

There is something that would be good to try with your app. Could you please re-login and upload the survey? Like this:

  1. logout (uncheck 'Discard local data' so you don't loose the surveys)
  2. re-login again
  3. upload the survey
  4. if failed then just note the time of upload
kazlauskis commented 2 years ago

@BirenRathod can you please give me access to the new site on Pantheon so I can have a look at the modules?

BirenRathod commented 2 years ago

@BirenRathod there is an issue with DP9 authentication. For some reason the same refresh token works in https://live-ceh-fitcount.pantheonsite.io but doesn't work in https://fitcount.ceh.ac.uk, any ideas why?

@kazlauskis I didn't find any dissimilarity in both sites. I have added you on new site now.

kazlauskis commented 2 years ago

Thanks. Yeah, I don't know why current user sessions aren't recognised in the new site. I will check the code now.

kitenetter commented 2 years ago

@kazlauskis I logged out and back in, and have just tried the upload (at 2.45pm according to my phone), and the wheel went round for a little longer than before, but it still has not uploaded.

Tried again a fraction before 2.47pm but same result.

kazlauskis commented 2 years ago

Thanks a lot, we are working on this with Biren at the moment. I'll check the logs if there is something new I can pick.

kazlauskis commented 2 years ago

Thanks again for the re-upload. I guess you are a Beta tester and I have find an issue that is very much linked to the Cyprus update. I have now fixed it and pushed the app update, it might take a day or so to reach you but, fingers crossed, your upload should be fixed now. This fix will be in the app v1.0.4 (88), please reopen the ticket if you find this still an issue after the update.

kitenetter commented 2 years ago

The app updated yesterday and my count has now uploaded - thanks.