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NERC-CEH / irecord-butterflies-app

Repository for the code for the iRecord Butterflies App
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Records 'failed to fetch' error #172

Open Sam-Amy opened 5 months ago

Sam-Amy commented 5 months ago

Describe the issue

A user has set up an account and made 2 records but they won't upload. "When I click on the "UPLOAD" button it trys for a few seconds and then the message "SORRYfailed to fetch" in a red background appears on the screen briefly. I get the same message when trying to use species recognition on my photos...I have reinstalled the app and it still gives the same error message."

Note: I have tried from my Samsung S21 with iRecord Butterflies App same version 2.5.4 (234) and not managed to replicate. I'm not sure if there is an intermittant problem with the Indicia warehouse today that could be causing this though?

Expected behaviour

No response

To Reproduce

No response

App Version

v2.5.4

Device

Samsung A54

When did this happen

Monday 20th May 2024

Screenshots

No response

Additional context

No response

kazlauskis commented 5 months ago

The warehouse had some downtime this weekend and also on Monday. Do you have the user's iRecord website ID? Also, do you have a more precise time they have tried to upload?

Sam-Amy commented 5 months ago

Strangely this user had on iRecord a user ID of 0, but in the Indica Warehouse it shows a user ID of 383545 associated with teh saem email. I have now cancelled the account in iRecord and asked them to try re-registering.