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Captions for streaming media don't display in Safari #1161

Open sarahjeansweeney opened 6 years ago

sarahjeansweeney commented 6 years ago

Not sure if this is something we can control, but closed captions don't display on streaming media in Safari.

Using this episode as an example: https://repository.library.northeastern.edu/files/neu:cj82qm369

The captions work just fine in Chrome and Firefox, and the CC button in the lower right corner of the frame allows the user to toggle the captions on and off:

2018-03-16_1405

In Safari, the captions don't display and there is no CC button:

2018-03-16_1407

I'm not sure if this is controlled by our configuration of Wowza or JW Player, or if one or both of those doesn't support captions in Safari.

dgcliff commented 6 years ago

Do we know what version of Safari this is?

sarahjeansweeney commented 6 years ago

I'm using version 11.0.3. Dan C. also reported this, but I'm not sure what version he's using.

dgcliff commented 6 years ago

Ok - I'll take a look