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NEU-Libraries / cerberus

Digital Repository Service
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Issues with caption files #1190

Open sarahjeansweeney opened 5 years ago

sarahjeansweeney commented 5 years ago

I encountered a few different things while investigating an issue with captions that was reported to me last week:

First, the captions she uploaded for this file aren't displaying when the video is played: http://hdl.handle.net/2047/D20324272 The VTT file that was shared with me separately is formatted correctly (I can share it, if needed). I tried in Firefox, Chrome, and Safari and none of the browsers displayed the captions.

Second, attempting to download the caption file by clicking the "Text Document" content object for http://hdl.handle.net/2047/D20324272 triggers a system error 2019-10-01_1158

Third, in order to investigate whether or not there is an issue with all caption files or just this particular file, I tested a few different files that already have working captions: https://repository.library.northeastern.edu/files/neu:cj82sv70d https://repository.library.northeastern.edu/files/neu:cj82qf55g https://repository.library.northeastern.edu/files/neu:cj82qj464

The captions display as expected with these files in Firefox and Chrome (ticket #1161 covers the issue with Safari), but clicking the "Text Document" content object downloads triggers a download for an ASCII file, not for the original VTT file. The file can still be read, but it should have retained its original .vtt extension.

sarahjeansweeney commented 5 years ago

Parts one and two of this ticket seem to be fixed. The captions still download with a .asc extension, but everything else looks good.