NEWAGE-Labs / nal.docs

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Personnel not trained on Complaints (part of QSM) #16

Open faytrow opened 2 years ago

faytrow commented 2 years ago

Paul determined that Dillon did not possess the competence to express a complaint as part of NAL's Complaint Handling process.

Paul to internally audit NAL's procedures for handling Complaints, and the training of personnel on those procedures.