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NREL / OpenStudio

OpenStudio is a cross-platform collection of software tools to support whole building energy modeling using EnergyPlus and advanced daylight analysis using Radiance.
https://www.openstudio.net/
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OpenStudioApp crash on start in 2.9.1 Windows #3827

Closed jmarrec closed 4 years ago

jmarrec commented 4 years ago

Reported on https://unmethours.com/question/41887/openstudio-291-crash-on-startup/

tijcolem commented 4 years ago

@erikkolderup Just following up on this. Did you ever try @lefticus suggestions above?

erikkolderup commented 4 years ago

Progress! I unzipped the file to the openstudio/bin folder, and the application gets farther and then pops up a dialog box with the message "Measure Manager has crashed, attempting to restart". If I click "ok", then the box pops up a second time. If I click once more, then the application crashes.

image

In Event Viewer, I see the following warnings and errors. First there are three warnings related to permission settings and then three errors.

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
Windows.SecurityCenter.WscDataProtection
 and APPID 
Unavailable
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
Windows.SecurityCenter.WscBrokerManager
 and APPID 
Unavailable
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
Windows.SecurityCenter.SecurityAppBroker
 and APPID 
Unavailable
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Faulting application name: openstudio.exe, version: 2.9.1.0, time stamp: 0x5de5c0a1
Faulting module name: openstudio.exe, version: 2.9.1.0, time stamp: 0x5de5c0a1
Exception code: 0xc0000005
Fault offset: 0x00000000000f25a3
Faulting process id: 0x2a30
Faulting application start time: 0x01d5dae266a09477
Faulting application path: C:\openstudio-2.9.1\bin\openstudio.exe
Faulting module path: C:\openstudio-2.9.1\bin\openstudio.exe
Report Id: e567f7e1-757e-4892-a63f-1965de342eb4
Faulting package full name: 
Faulting package-relative application ID: 
Faulting application name: OpenStudioApp.exe, version: 2.9.1.0, time stamp: 0x5de5c35f
Faulting module name: Qt5Core.dll, version: 5.6.1.0, time stamp: 0x5769aa22
Exception code: 0xc0000005
Fault offset: 0x00000000001cf2ee
Faulting process id: 0x2a68
Faulting application start time: 0x01d5dae1ee9a03e4
Faulting application path: C:\openstudio-2.9.1\bin\OpenStudioApp.exe
Faulting module path: C:\openstudio-2.9.1\bin\Qt5Core.dll
Report Id: b4b33c72-6745-421c-8956-b8a8c548ec33
Faulting package full name: 
Faulting package-relative application ID: 
Faulting application name: openstudio.exe, version: 2.9.1.0, time stamp: 0x5de5c0a1
Faulting module name: openstudio.exe, version: 2.9.1.0, time stamp: 0x5de5c0a1
Exception code: 0xc0000005
Fault offset: 0x00000000000f25a3
Faulting process id: 0x1640
Faulting application start time: 0x01d5dae26cc27cdf
Faulting application path: C:\openstudio-2.9.1\bin\openstudio.exe
Faulting module path: C:\openstudio-2.9.1\bin\openstudio.exe
Report Id: 33d7bc3e-2892-45ce-808c-863a6c311d73
Faulting package full name: 
Faulting package-relative application ID:
tijcolem commented 4 years ago

Thanks, @erikkolderup. That permission error has been reported on several Windows forums but it's unclear if that is the problem now causing measure manager to not start.

There are some changes you can make to the regedit to grant permissions but I'm hesitant to have you try that out. You've already been very patient through the process and don't want to spend more time.

I found someone here in the lab that is running a similar spec machine as yours and I am going to see if I can reproduce the error. If I can reproduce and get the measure manager failure, I'll try the steps and modify regedit and see if that solves it and report back.

@jmarrec @lefticus thoughts on new error messages?

tijcolem commented 4 years ago

I tried 2.9.1 on the following Dell laptops and could not reproduce the crash. 

Latitude E7440
Intel Core i7-4600 CPU @ 2.10GHz 
16GB RAM 
64 bit x64
Windows 10 Enterprise
Version: 1809
OS Build 17763.914

Latitude 7490
8th Gen Intel® Core™ i5-8350U Processor 
16GB RAM 
64 bit x64
Windows 10 Enterprise
Version: 1809
OS Build 17763.914

Related to Windows.SecurityCenter.WscDataProtection permission errors your receiving, you can run a simple test and run the OpenStudio Application as Administrator, provided you have the rights to do so. You should be able to right-click the App icon and "Run as Administrator" or you can run a terminal as administrator and launch the App from within the terminal.

@erikkolderup Since OpenStudio Application 1.0 with 3.0.0 SDK works for you, I will work on escalating a PAT installer so you can have a working setup and tools you need.

erikkolderup commented 4 years ago

@tijcolem , Thanks. Running as administrator produces the same error results.

It's not necessary to accelerate PAT installer on my account at this point. My class is using v2.9.1, which seems to work for people. And I use v2.9.1 on my older Dell laptop for the time being for course development.

-Erik

erikkolderup commented 4 years ago

@dmitrysurugin , I'm curious if your problem computer is the same as mine. Here's my system information:

OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
Other OS Description    Not Available
OS Manufacturer Microsoft Corporation
System Name EK-XPS-2019
System Manufacturer Dell Inc.
System Model    XPS 13 7390 2-in-1
System Type x64-based PC
System SKU  08B0
Processor   Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date   Dell Inc. 1.1.3, 11/10/2019
SMBIOS Version  3.1
Embedded Controller Version 255.255
BIOS Mode   UEFI
BaseBoard Manufacturer  Dell Inc.
BaseBoard Product   06CDVY
BaseBoard Version   A00
Platform Role   Mobile
Secure Boot State   On
PCR7 Configuration  Elevation Required to View
Windows Directory   C:\Windows
System Directory    C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale  United States
Hardware Abstraction Layer  Version = "10.0.18362.387"
User Name   EK-XPS-2019\erik
Time Zone   Pacific Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory   31.8 GB
Available Physical Memory   23.7 GB
Total Virtual Memory    36.5 GB
Available Virtual Memory    26.8 GB
Page File Space 4.75 GB
Page File   C:\pagefile.sys
Kernel DMA Protection   On
Virtualization-based security   Not enabled
Device Encryption Support   Elevation Required to View
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions   Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection Yes
dmitrysurugin commented 4 years ago

@erikkolderup

The system information of my laptop is as follows (OS version, system model and processor specs are different):

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description    Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-KCBS1P8
System Manufacturer Dell Inc.
System Model    XPS 15 7590
System Type x64-based PC
System SKU  0905
Processor   Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date   Dell Inc. 1.3.3, 25/09/2019
SMBIOS Version  3.2
Embedded Controller Version 255.255
BIOS Mode   UEFI
BaseBoard Manufacturer  Dell Inc.
BaseBoard Product   0VYV0G
BaseBoard Version   A00
Platform Role   Mobile
Secure Boot State   On
PCR7 Configuration  Elevation Required to View
Windows Directory   C:\Windows
System Directory    C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale  United States
Hardware Abstraction Layer  Version = "10.0.18362.387"
User Name   DESKTOP-KCBS1P8\surug
Time Zone   W. Europe Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory   15.7 GB
Available Physical Memory   10.1 GB
Total Virtual Memory    18.1 GB
Available Virtual Memory    10.7 GB
Page File Space 2.38 GB
Page File   C:\pagefile.sys
Kernel DMA Protection   On
Virtualization-based security   Running
Virtualization-based security Required Security Properties  
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control
Virtualization-based security Services Configured   Hypervisor enforced Code Integrity
Virtualization-based security Services Running  Hypervisor enforced Code Integrity
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy   Off
Device Encryption Support   Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.
tijcolem commented 4 years ago

@erikkolderup @ldmitrysurugin

We released OpenStudioApp 3.0.0 and this should be resolved with that version.

tijcolem commented 4 years ago

Closed as this is resolved in OpenStudioApp 1.0.0

liloucarter commented 2 years ago

Hey . I'm having the same problem on my DELL precision 3561 . I9 11generation , and 32giga RAM. the last version work just fine, i just need these version to use it on SketchUp2017 for free . Sowhat was the solution !?

erikkolderup commented 2 years ago

@liloucarter, I was never able to resolve this issue. I could only use later versions of OpenStudio on the computer with this problem.

liloucarter commented 2 years ago

@erikkolderup thank's for the answer, so there is no way to use open studio with the free version of sketchup 2017 cause the new version deas not support it .

erikkolderup commented 2 years ago

Others may have a solution to getting 2.9.1 to run, but I'm currently using the paid version of Sketchup 2020 with OS 1.1.0.

macumber commented 2 years ago

After looking at the symbols (openstudio.exe!sha1_block_data_order) near a recent crash report, I think this may be the issue causing this crash:

https://github.com/openssl/openssl/issues/4470

macumber commented 2 years ago

I can reproduce using Intel Software Development Emulator and Ice Lake chipset:

C:\openstudio-2.9.1\bin>\sde-external-9.0.0-2021-11-07-win\sde.exe -icl -- openstudio.exe --verbose -e "puts OpenStudio::openStudioLongVersion"

This does not print out the full string, similar to @erikkolderup's output https://github.com/NREL/OpenStudio/issues/3827#issuecomment-567540859

However, the following command emulating Skylake chipset does run to completion:

C:\openstudio-2.9.1\bin>\sde-external-9.0.0-2021-11-07-win\sde.exe -skl -- openstudio.exe --verbose -e "puts OpenStudio::openStudioLongVersion"

The following chipsets ran to completion:

The following chipsets exhibited the buggy behavior:

axelstudios commented 1 year ago

Intel's newest desktop processors (Raptor Lake) and upcoming processors also fail to run older versions of OpenStudio.

Building on @macumber's work using the latest SDE (v9.14), here's the full compatibility list. Migrating to newer versions of OpenStudio is strongly recommended:

Code Name Released OpenStudio v2.8.1 OpenStudio v3.5.1
Pentium4 2000 SDE-ERROR SDE-ERROR
Pentium4 Prescott 2004 SDE-ERROR SDE-ERROR
Merom 2006 SDE-ERROR SDE-ERROR
Penryn 2007 SDE-ERROR SDE-ERROR
Nehalem 2008 SDE-ERROR SDE-ERROR
Westmere 2010 SDE-ERROR SDE-ERROR
Saltwell 2011 SDE-ERROR SDE-ERROR
Sandy Bridge 2011 ✔ ✔
Ivy Bridge 2012 ✔ ✔
Haswell 2013 ✔ ✔
Quark 2013 SDE-ERROR SDE-ERROR
Silvermont 2013 SDE-ERROR SDE-ERROR
Broadwell 2014 ✔ ✔
Skylake 2015 ✔ ✔
Skylake server 2015 ✔ ✔
Goldmont 2016 SDE-ERROR SDE-ERROR
Knights landing 2016 ✔ ✔
Goldmont Plus 2017 SDE-ERROR SDE-ERROR
Knights mill 2017 ✔ ✔
Cannon Lake 2018 ❌ ✔
Cascade Lake 2019 ✔ ✔
Ice Lake 2019 ❌ ✔
Cooper Lake 2020 ✔ ✔
Snow Ridge 2020 SDE-ERROR SDE-ERROR
Tiger Lake 2020 ❌ ✔
Tremont 2020 SDE-ERROR SDE-ERROR
Alder Lake 2021 ❌ ✔
Grand Ridge 2021 ❌ ✔
Ice Lake server 2021 ❌ ✔
Raptor Lake 2022 ❌ ✔
Sapphire Rapids 2023 ❌ ✔
Granite Rapids 2024 ❌ ✔
Sierra Forest 2024 ❌ ✔
Future chip ❌ ✔

* SDE-ERROR means anything from the chip not supporting 64-bit binaries, to incompatible instruction sets

(This was tested using an Intel i9-13900KF, sde-external-9.14.0-2022-10-25-win, and OpenStudio v2.8.1 & v3.5.1)

cc @tijcolem

cerahmed commented 1 year ago

Are there any workarounds (perhaps thru emulations) to get this to work with newer Intel chipsets? I currently use Sketchup 2017 with a university-made plugin called BESTEnergy that is based on and deals exclusively with OpenStudio v2.9.1.

Tried using the plugin with Sketchup 2022 and latest OpenStudio with no luck. Stuck with using 13700k for the time being, so it'd be helpful if there's a workaround to get the older version to work with new chips.

jmarrec commented 1 year ago

I think you should try to compile OpenStudio 2.9.1 from source on your machine... This issue is hard for us because we dont have this specific hardware on hand and it affects older versions.

cerahmed commented 1 year ago

@jmarrec will give it a try if you can help with a simple tutorial on how to compile it on my own system. I know this is not the right place for this kind of requests, but would be of a great help.

I'm on Windows 11, I have Visual Studio and CMake GUI installed, tried fiddling around with the source code with no luck.

jmarrec commented 1 year ago

@cerahmed For 2.9.1 the OSApp wasn't on this repo, it was still at NREL/OpenStudio.

You want to checkout NREL/OpenStudio at 2.9.X-LTS branch: What's kinda weird at that point in time is that you want to build the cmakelists in the openstudiocore/ subfolder, not the parent one: https://github.com/NREL/OpenStudio/tree/2.9.X-LTS/openstudiocore

There are wiki instructions at : https://github.com/NREL/OpenStudio/wiki/Configuring-OpenStudio-Build-Environments-(2.9.X-LTS)

I am not certain whether you can or cannot build with Visual Studio (MSVC) above version 2013 or not... The officially supported compiler is MSVC 2013. I don't think neither MSVC 2019 nor 2022 offers the VS 2013 C++ build tools in the list of possible "Individual components" (at least not on my machine...). It it fails with a recent MSVC, safest best is to install Visual Studio 2013 Update 5 as indicated though...

The configuration options would look something like that:

git clone git@github.com:NREL/OpenStudio.git
cd OpenStudio\openstudiocore
mkdir build && cd build
cmake -G \"Visual Studio 12 2013 Win64\" -DBUILD_CSHARP_BINDINGS=ON -DBUILD_DOCUMENTATION=ON ^
-DBUILD_TESTING=ON -DBUILD_DVIEW=ON -DBUILD_OS_APP=ON -DBUILD_PACKAGE=ON -DBUILD_PAT=ON ^
-DCPACK_BINARY_DEB=OFF -DCPACK_BINARY_IFW=ON -DCPACK_BINARY_NSIS=OFF -DCPACK_BINARY_RPM=OFF ^
-DCPACK_BINARY_STGZ=OFF -DCPACK_BINARY_TBZ2=OFF -DCPACK_BINARY_TGZ=OFF ^
-DCPACK_BINARY_TXZ=OFF -DCPACK_BINARY_TZ=OFF  ../openstudiocore"

Then open MSVC, and load the OpenStudio.sln in that build directory, or just type cmake --build . --config Release --target package (maybe passing -j X where X is the number of processors you have, can't never know if it's helpful or not on windows)