if you reference a person with w[person] in a [help] plan, cap notes will replace the line with With person: .... in the message sent after. Might be useful to replace that with a slack id so that when it's sent it's replaced with an @person that the user can click on to message, if needed.
if you reference a person with
w[person]
in a[help]
plan, cap notes will replace the line withWith person: ....
in the message sent after. Might be useful to replace that with a slack id so that when it's sent it's replaced with an@person
that the user can click on to message, if needed.