Several users have reported issues attempting to use the Digital Tax Map Link when viewing Tax Lots in Zola. They can click the link but get sent to a 404 or error page.
What we know so far:
The issue seems to be at least somewhat inconsistent to reproduce. When testing, be sure to test different browsers and different networks (citynet, office guest network, third party)
The issue seems to be happening only when using Chrome, or at least reproduces most consistently when using Chrome
The URL we link to (maps.nyc.gov) appears to be hosted with http, not https. If that is the root cause of the issue, we may need to reach out to OTI and/or Department of Finance (DOF)
The application at maps.nyc.gov seems to also be reachable at gis.nyc.gov. This URL is also hosted with http, so it may not be useful, but it does exist.
Matt Croswell reached out to a contact at DOF about this issue in mid-October, which is where some of this info originates. I'll forward that thread to the AE DL (subject line "DTM Map application") so whoever picks this up has it.
Next steps for us:
Update the link in ZoLa to use http://gis.nyc.gov/taxmap/map.htm.
Verify link to DTM still works in ZoLa staging environment
Have DCP stakeholder verify the new link is working as well
If we still have issues after updating the link, the issue may be that our users are using browsers that block traffic to sites hosted on http (instead of https). If that is the case, we will have to reach out to DOF/OTI for assistance.
Several users have reported issues attempting to use the Digital Tax Map Link when viewing Tax Lots in Zola. They can click the link but get sent to a 404 or error page.
What we know so far:
maps.nyc.gov) appears to be hosted with http, not https. If that is the root cause of the issue, we may need to reach out to OTI and/or Department of Finance (DOF)maps.nyc.govseems to also be reachable atgis.nyc.gov. This URL is also hosted with http, so it may not be useful, but it does exist.Next steps for us:
http://gis.nyc.gov/taxmap/map.htm.If we still have issues after updating the link, the issue may be that our users are using browsers that block traffic to sites hosted on http (instead of https). If that is the case, we will have to reach out to DOF/OTI for assistance.