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NaturalHistoryMuseum / scratchpads2

Scratchpads 2.0
http://scratchpads.org
GNU General Public License v2.0
199 stars 83 forks source link

Scratchpads page loads extremely slow, no communication #6395

Closed jpsullivan65 closed 3 years ago

jpsullivan65 commented 3 years ago

My Scratchpad http://mormyrids.myspecies.info/ and others have been unusably slow for days. This has been reported below. Others like http://antkey.org/ are speedy. What gives? The fact that there is no communication with Scratchpad admins is really inexcusable.

Quote2106 commented 3 years ago

Just to add on this point and stay in the loop, I landed on this page to report the same issues for the scrachtpads https://bopco.myspecies.info/ & https://jemu.myspecies.info/.

The former, for which I am the owner gives the following when logging in block g)

scratchpads commented 3 years ago

Comment by Barry Warrington

I agree. My site has been so slow or not working at all. I'm unable to add content which is extremely frustrating. It would be good if these issues can be looked at and addressed with some urgency.

benscott commented 3 years ago

Our apologies for the ongoing slowness of Scratchpads. We believed this bug to be fixed but it keeps reoccurring - I'm looking into it now.

benscott commented 3 years ago

I have just rolled out a fix for the Scratchpad performance - the sites appear to be much faster for me, but let me know if you're still experiencing any issues.

@Quote2106 - are you still finding yourself blocked from accessing those Scratchpads? That's a different problem, still related to the new firewall if it's being overzealous blocking real users.

scratchpads commented 3 years ago

Comment by John P. Sullivan

Hi Ben. Thanks for your attention to this matter. Speed seems to be better, however my clickable classification is not working, i.e. clicking on collapsed node does not open it. See https://mormyrids.myspecies.info/en/taxonomy/term/430

benscott commented 3 years ago

Glad the speed is improved & I've released a fix for the clickable classification. How's that working for you now?

scratchpads commented 3 years ago

Comment by John P. Sullivan

Clickable classification now works. Speed is okay. Not what it was before the recent problems, but maybe that's to be expected with the placing them behind the firewall? Thanks.

benscott commented 3 years ago

Glad the clasification is working and we'd expect a bit of degradation in speed, but it shouldn't be too much. Hopefully it'll improve as the caches rebuild over the next days.

jpsullivan65 commented 3 years ago

Just an update on speed: Today (Aug-14) everything is nice & snappy. Quite a change from where we were from the past few weeks! Thanks. My one request for the future would be to have a mechanism to inform active Scratchpad admins about interruptions to service or future slowdowns so we aren't left wondering if you guys have turned off the lights and gone home. Any way to post such notifications here on GitHub?

Archilegt commented 3 years ago

Hi, @benscott The clickable classification seems unresponsive in Myriatrix as well. Could you please check if your fixes have been implemented in Myriatrix?

jrdh commented 3 years ago

Hi @Archilegt - just cleared the cache and that has fixed it. We had some issues with configuration after switching to HTTPS and this was a direct result of that. In the tinytax module that controls the tree we are comparing the URL of the plus/minus image in the tree with a stored URL and these were mismatched due to one using http:// and one using https:// (https://github.com/NaturalHistoryMuseum/scratchpads2/blob/master/sites/all/modules/custom/tinytax/js/tinytax.js#L35). Clearing the cache updated the http:// one to https:// and that's it solved.

Archilegt commented 3 years ago

Super! Many thanks, Josh!

benscott commented 3 years ago

Great, thanks @jpsullivan65, glad it's all working properly again! Yep, apologies for the lack of communication around this, posting system notifications here would be really useful, both to help inform you and for us to better to track impacted sites. I've created a new issue label 'system-status', and from now on we'll be posting any critical system alerts here.

Archilegt commented 3 years ago

@benscott , you are also welcome to post system notifications on the FB group "Scratchpads Users" (https://www.facebook.com/groups/665993564280327). Alerts on foreseen disruptions (e.g., moving behind a firewall, migrating to https) would be especially welcome. Some of us use Scratchpads actively, not only for research, but also for training colleagues and students. If we plan a training and then Scratchpads is not working, that is a major issue for us. I also wanted to say that the corona situation has greatly disrupted both fieldwork and research trips to museums. Scratchpads is one important avenue, at least for me, for ameliorating the disastrous impact of corona on my research schedule of the past and present year. I already used Myriatrix as a biodiversity informatics recording tool in a paper. This cycle of being IP-blocked, not being able to edit, etc., etc., is making really hard to advance in other projects. Currently, I am unable to finish adding Myriapoda 2020 literature, and I have a deadline to meet in September. I cannot express how important it is that at least the literature module and the taxonomic editor start working again.

benscott commented 3 years ago

Thanks @Archilegt, I was not aware of that Facebook group but we'll post alerts on future disruptions there too! With the firewall move now stable we don't anticipate any further downtime - and we're also hiring another developer to help on the project so we'll be able to respond quicker to any problems in the future.

Is #6398 the literature bug?

Archilegt commented 3 years ago

@benscott , yes, that is the bug that I am getting now. It is still happening today.