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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
30 stars 24 forks source link

No Onboarding Key Found #123

Closed Hbit2288 closed 3 years ago

Hbit2288 commented 3 years ago

When I try to sync my Nebra miner to the Helium app, it picks up the miner but then give me an error code, no onboarding key found? How do I fix this issue? TIA

shawaj commented 3 years ago

@Hbit2288 can you please email sales@nebra.com and include the following information:

Model of unit? Mac address of the unit (Shown as ETH on sticker)? Frequency of the unit (Shown as Freq on sticker)? How are you connecting it to internet? (Ethernet, Wi-Fi, Cellular)? How are you powering the unit? (included adaptor, PoE, third party adaptor)

If the issue relates to initial setup of the hotspot, please also include:

What make & model of phone are you using? What version of the Helium App are you using? Do you have any screenshots of any error codes?

Hbit2288 commented 3 years ago

Hello Aaron,

I sent a support ticket number 258847 on 7/31 with all the requested information to @.*** Is there anyone I can contact or can you help me with the support ticket?

Thank You

On Sat, Jul 31, 2021 at 8:17 PM Aaron Shaw @.***> wrote:

@Hbit2288 https://github.com/Hbit2288 can you please email @.*** and include the following information:

Model of unit? Mac address of the unit (Shown as ETH on sticker)? Frequency of the unit (Shown as Freq on sticker)? How are you connecting it to internet? (Ethernet, Wi-Fi, Cellular)? How are you powering the unit? (included adaptor, PoE, third party adaptor)

If the issue relates to initial setup of the hotspot, please also include:

What make & model of phone are you using? What version of the Helium App are you using? Do you have any screenshots of any error codes?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/NebraLtd/Helium-Guides/issues/123#issuecomment-890427364, or unsubscribe https://github.com/notifications/unsubscribe-auth/AVBJP5CBNRS4KTK3IQWQLQDT2SOBVANCNFSM5BKI62GQ .

salmanfarisvp commented 3 years ago

@Hbit2288 Please try to set up the device and let us know.