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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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Nebra Dashboard - showing continious sync #132

Closed Kayz86 closed 3 years ago

Kayz86 commented 3 years ago

Hi guys

I have a few devices on the dashboard,

Yesterday night I had one mine show up as syncing at 99.88% and tonight it's showing as 99.90

Now another one of my other mines in the same area is showing as syncing, however having observed this over 48 hours on the helium website neither of my mines are showing as syncing?

I have a cat8 cable connected to a switch and into a router with the relevant ports open so any syncing or updates shouldn't be taking this long.

It appears its just the Nebra Dashboard showing this?

salmanfarisvp commented 3 years ago

Please share the below-mentioned details to sales@nebra.com, if already shared please share the ticket number here, will check.

Model of unit (Indoor or Outdoor)
Mac address of the unit (Shown as ETH on sticker)
Frequency of the unit (Shown as Freq on sticker)
What country are you using the miner in?
How are you connecting it to internet? (Ethernet, Wi-Fi, Cellular)
How are you powering the unit? (Included adaptor, POE, Third party adaptor)

I'm closing the issue since it's not related to the documentation! we can continue the discussion over mail.