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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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Nebra firmware update has knocked my miner out #145

Closed Kayz86 closed 3 years ago

Kayz86 commented 3 years ago

I notice there is a new diagnostic page and with that a new firmware update version of 2021.08.16.1

I have noticed since this afternoon my miner has stopped mining,

These are the listed issues:

Not connected to the blockchain: False Height Status: 0 / 968601 Modem Detected: False Your help would be much appreciated.

salmanfarisvp commented 3 years ago

Hi @Kayz86 , Can you please share the hotspot MAC address, Frequency details to sales@nebra.com. if already done, then please share the ticket number.

I'll be closing this issue since it's not related to documentation.

Kayz86 commented 3 years ago

Hi @Kayz86 , Can you please share the hotspot MAC address, Frequency details to sales@nebra.com. if already done, then please share the ticket number.

I'll be closing this issue since it's not related to documentation.

Hi Salman

Which mac address do you need there's two?

ETH0 MAC or WLAN0 MAC

Kayz86 commented 3 years ago

I have now sent you both, please see ticket: 265033

Thank you