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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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No onboarding key found #149

Closed chipbrantley closed 3 years ago

chipbrantley commented 3 years ago

I know this is a common issue, but when I tried to connect my outdoor hotspot, I received a "No onboarding key found" message. I have emailed sales@nebra.com with the form filled out. Do I need to do anything else to report this issue? Thank you.

salmanfarisvp commented 3 years ago

@chipbrantley Can you please share the ticket number?

For now, I closing this issue, since it's not related to documentation, and you can share the ticket number in the same issue once you have it. Thank You.

chipbrantley commented 3 years ago

@salmanfarisvp Thank you. The ticket number is 264746. -CB

chipbrantley commented 3 years ago

@salmanfarisvp I noticed in another ticket that you advised keeping the hotspot plugged in and connected by Ethernet. Re: ticket # 264746, I have mine now plugged and connected. Could you tell me next steps please? Thank you!