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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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pi compute board is faulty - confirmed it by swapping in known good board. Need replacement. #150

Closed Biontic closed 3 years ago

Biontic commented 3 years ago

Miner fails to boot. swapped in a ‘known good’ pi board from another working miner. Boots up fine. Are there any steps I can take to attempt to recover the board with the issue - or do can you send a replacement ?

salmanfarisvp commented 3 years ago

@Biontic Sorry to hear that you have an issue with the hotspot, can you please send the detail to sales@nebra.com and share the ticket number here?

If it's RPi computer module issue, we will provide the replacement, but we need to do some troubleshooting first in order to confirm the issue, so please share miner details include MAC address, Frequency, also send internal photos of the device and RPi computer module would be helpful.

For now, I'm closing this issue, since it's not related to documentation, and you can share the ticket number in the same issue once you have it. Thank You.