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NebraLtd / Helium-Guides

Documentation repository for the Helium HNT Hotspot Miner Range from Nebra Ltd. Available to buy from https://nebra.com and https://pi-supply.com
https://helium.nebra.com
MIT License
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Diagnostic Issue and syncing issues #156

Closed Patchjay closed 3 years ago

Patchjay commented 3 years ago

Hi I have just come back from being away and have tried setting up my miners in a new location. They seemed fine where they were before for the few days I had them.

I am currently facing two issues. I had synced the miner I have previously before in another location but have moved it down in London.

The Nebra Indoor is in syncing mode for a few days now, Helium App show that the hot spot is in syncing mode, but the IP diagnostic shows 5929118ad85fa4828ddb6acaac7aed95 8884964e8fd91f92c34f5dad1f57d451 aa78d6aef70fdec28598283c56188d3d cedb6fa74453d618df07e63493f25089 0% synced to the blockchain. The hardware lights are ok - green and amber lights are on.

As well as this when I try to go to the diagnostic page on the app I get this error attached. (last one) I have tried rebooting and letting it sit for a few days but nothing is changing.

Any help would be appreciated

Patchjay commented 3 years ago

I included the mac address and all those other details in the support ticket if you need it here:

267182

Thanks

vpetersson commented 3 years ago

Closed and moved to support tickets.